Supply Chain Account Manager

Henry Schein

About The Position

Leads cross-functional coordination between Sales, Customer Service, Credit, Transportation, Inventory Management, and Distribution Centers to ensure seamless customer onboarding, order fulfillment, and delivery execution. KEY RESPONSIBILITIES: Leads cross-functional coordination between Sales, Customer Service, Credit, Transportation, Inventory Management, and Distribution Centers to ensure seamless customer onboarding, order fulfillment, and delivery execution. Serves as the primary escalation point for resolving complex process and logistics issues, optimizing internal workflows to enhance customer experience and operational efficiency. Oversee customer implementations, onboarding, and offboarding processes, partnering closely with sales teams and key accounts to align distribution capabilities with customer requirements. Manages large-scale order coordination, including Denovo launches, bulk shipments, and specialized delivery programs, ensuring accuracy, timeliness, and adherence to service expectations. Drives operational excellence through system reporting, process improvements, and data analysis, leveraging tools such as JDE and WCS to support decision-making and continuous improvement. Acts as a liaison between field sales and distribution operations, providing guidance, training, and real-time support. Leads special projects and cross-functional initiatives, including transportation optimization, inventory strategy alignment, and distribution center readiness. Supports national sales initiatives and organizational priorities through planning, communication, and execution. Key Focus Areas: Customer implementation & lifecycle management Distribution operations & logistics coordination Cross-functional leadership & stakeholder engagement Process improvement & reporting Large-scale order and delivery execution SPECIFIC KNOWLEDGE & SKILLS: In-depth knowledge of distribution center (DC) processes, capabilities, and tools for effective problem-solving and customer support. Proficiency with Warehouse Control System (WCS) and JD Edwards (JDE). Exceptional attention to detail, time management, and organizational skills for time-sensitive responsibilities. Experience coordinating departments, managing projects, and supporting high-volume customer accounts Familiarity with Salesforce, email alerts, customer scorecards, or BI/reporting tools Social media monitoring and response experience GENERAL SKILLS & COMPETENCIES: Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance Outstanding verbal and written communication skills and ability to resolve disputes effectively Excellent presentation and public speaking skills Excellent independent decision making, analysis and problem solving skills Understand and act on financial information that contributes to business profitability Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility Lead team(s) to achieve company goals in creative and effective ways Excellent planning and organizational skills and techniques Communicate effectively with senior management Good negotiating skills and ability to effectively manage outsourced relationships Ability to influence, build relationships, understand organizational complexities and manage conflict Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures Ability to lead virtual teams MINIMUM WORK EXPERIENCE: Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience. PREFERRED EDUCATION: Typically a Bachelor's Degree or global equivalent in related discipline. Master's degree or global equivalent a plus. TRAVEL / PHYSICAL DEMANDS: Travel typically less than 10%. Office environment. No special physical demands required. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status. For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers Fraud Alert Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment. Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal. No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process. Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly 30 miles from Melville, New York, where our corporate headquarters resides today. In the depths of the Great Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners. Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes. We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work. No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place. Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations. Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request. US Candidates: [email protected] UK and Ireland Candidates: [email protected] Australia and New Zealand Candidates: [email protected] Malaysia Candidates: [email protected] Italy Candidates: [email protected] It is important to us to offer different types of work arrangements. Please see the types we offer below: Work From Home: Work is performed directly from the TSM's home office. Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required. Onsite: Work is performed exclusively at a company facility. Field: Position requires traveling to different locations within a specific geographic territory, as assigned.

Requirements

In-depth knowledge of distribution center (DC) processes, capabilities, and tools for effective problem-solving and customer support.
Proficiency with Warehouse Control System (WCS) and JD Edwards (JDE).
Exceptional attention to detail, time management, and organizational skills for time-sensitive responsibilities.
Experience coordinating departments, managing projects, and supporting high-volume customer accounts
Familiarity with Salesforce, email alerts, customer scorecards, or BI/reporting tools
Social media monitoring and response experience
Strong management and leadership skills and ability to attract, retain, motivate, develop and mentor team members for high performance
Outstanding verbal and written communication skills and ability to resolve disputes effectively
Excellent presentation and public speaking skills
Excellent independent decision making, analysis and problem solving skills
Understand and act on financial information that contributes to business profitability
Ability to plan and manage successful projects; understand available resources, develop timeline, budget, assign tasks and areas of responsibility
Lead team(s) to achieve company goals in creative and effective ways
Excellent planning and organizational skills and techniques
Communicate effectively with senior management
Good negotiating skills and ability to effectively manage outsourced relationships
Ability to influence, build relationships, understand organizational complexities and manage conflict
Broad professional and managerial skills with a good understanding of industry practices and company policies and procedures
Ability to lead virtual teams
Typically 10 or more years of increasing responsibility and complexity in terms of any applicable professional experience; 1 or more years of management experience.

Nice To Haves

Master's degree or global equivalent a plus.

Responsibilities

Leads cross-functional coordination between Sales, Customer Service, Credit, Transportation, Inventory Management, and Distribution Centers to ensure seamless customer onboarding, order fulfillment, and delivery execution.
Serves as the primary escalation point for resolving complex process and logistics issues, optimizing internal workflows to enhance customer experience and operational efficiency.
Oversee customer implementations, onboarding, and offboarding processes, partnering closely with sales teams and key accounts to align distribution capabilities with customer requirements.
Manages large-scale order coordination, including Denovo launches, bulk shipments, and specialized delivery programs, ensuring accuracy, timeliness, and adherence to service expectations.
Drives operational excellence through system reporting, process improvements, and data analysis, leveraging tools such as JDE and WCS to support decision-making and continuous improvement.
Acts as a liaison between field sales and distribution operations, providing guidance, training, and real-time support.
Leads special projects and cross-functional initiatives, including transportation optimization, inventory strategy alignment, and distribution center readiness.
Supports national sales initiatives and organizational priorities through planning, communication, and execution.

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