Supplier Support Specialist 1

Vermont Information Processing•Colchester, VT

10d•Hybrid

About The Position

VIP is seeking a Supplier Support Specialist to join our Support Team. The Supplier Services part of our business is focused on moving data between distributors and suppliers in the beverage industry. This role is focused on supporting beverage suppliers with our sales data collection services and assisting them with our reporting solutions. Supplier Support Specialists work in a team setting to provide support for a designated group of customers. This position offers a hybrid work schedule, which requires a minimum of 3 days a week in our Colchester office (Monday - Wednesday).

Requirements

Strong analytical and reasoning skills
Ability to communicate clearly and effectively
Excellent organizational skills
Strong computer skills and proficiency in Microsoft Excel
At least one year of customer support experience preferred
Bachelor's or Associate degree preferred
Beverage industry knowledge is a bonus!

Responsibilities

Establish a positive, professional and trustworthy relationship with our supplier customers and help them work towards efficient usage of our software.
Help customers better understand the quality and reliability of our data and how it contributes towards their product's success.
Ensure that any customer concerns are addressed in a timely manner and directed to the appropriate resources.
Prioritize daily, weekly and monthly responsibilities, both to the company and the customer, in an organized manner.