Supplier Quality Engineer, Infrastructure Reliability & Quality Engineer

Amazon • Herndon, VA

5d • $116,800 - $160,000 • Onsite

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This involves supporting all AWS data centers and the associated servers, storage, networking, power, and cooling equipment. The role is part of a diverse team of engineers, supply chain specialists, security experts, and operations managers. The AWS Field Engineering organization provides engineering support for data centers throughout their lifecycle, with a key focus on ensuring the highest level of initial quality and ongoing support from vendors. The Supplier Quality Engineer will interface daily with AWS Engineering, Procurement, and vendors to manage infrastructure equipment quality. Responsibilities include supplier qualifications, quality monitoring at supplier sites, supplier quality issue resolution, and supplier development and quality improvement initiatives. This role is crucial for maintaining the highest standards for safety and security while providing infinite capacity at the lowest possible cost for customers. The position involves leading internal and external engagements with various teams and suppliers to deliver robust quality systems, identifying and eliminating supplier quality defects and process waste, and driving new processes to prevent recurrence without risking availability.

Requirements

• Bachelor's degree in Electrical Engineering or a related field
• Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities
• 5+ years of quality assurance engineering experience
• 5+ years of supplier interaction, cross team collaboration

Nice To Haves

• Master's degree or above in Mechanical or Electrical Engineering

Responsibilities

• Develop, implement and maintain the Supplier Quality roadmap for complex electrical and or mechanical infrastructure equipment to meet the technical and quality requirements.
• Manage complete equipment lifecycle quality, working closely with suppliers, engineering, procurement and other internal stakeholders.
• Responsible for improving equipment quality by identifying and closing gaps by performing thorough on-site audits to ensure suppliers' quality systems, products, and processes are meeting AWS Quality and product specification requirements.
• Drive Supplier Quality Improvement Programs track supplier performance along with goal settings for key performance indicators.
• Develop critical to quality parameters, perform critical-to-quality inspections and functional testing for complex equipment to ensure suppliers provide defect-free, high quality equipment to AWS and its customers.
• Review historical failures, equipment design changes and lessons learned to incorporate relevant inspections & tests and update equipment technical specifications.
• Lead complex electrical and mechanical infrastructure equipment as well as critical component(s) root cause analysis, working with suppliers, cross-functional teams such as reliability and design engineering teams.
• Responsible for evaluating and validating complex root cause analysis reports from a technical perspective using critical thinking and quality principles.
• Develop new product (equipment) and/or new supplier qualification plans in terms of quality. Drive the quality program from prototyping to mass production stage for complex electrical and mechanical equipment that are part of AWS Data Centers.
• Ability to perform data analysis on failures reported during the equipment life cycle and create technical reports to provide design and specification improvement inputs and to drive improvement(s) at supplier factories.
• Work on concurrent projects, sometimes in multiple geographical regions.
• Demonstrate a can-do attitude and thriving in a fast-paced work environment.
• Keys to success in this role include sound judgment and excellent written and verbal communication skills.
• This role requires 30-50% international and domestic travel.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior