Supplier Quality and Reliability Engineer

Torus•Salt Lake City, UT

89d•$85,000 - $140,000•Onsite

About The Position

The Supplier Quality and Reliability Engineer owns and continuously improves Torus’s Supplier Quality Program, the framework for tiering, qualifying, approving, monitoring, and improving suppliers supporting the company’s energy products. The role ensures component performance, long-term reliability, and build quality, with end-to-end ownership of supplier quality initiatives from setting supplier expectations and approving new suppliers to auditing domestic and international manufacturing processes and resolving systemic quality issues. The engineer serves as a technical bridge among suppliers, Engineering, Quality, Procurement, and Operations. The position uses supplier performance data and quality lessons learned to inform Torus design and manufacturing standards. It includes supplier corrective actions, audits and process validations, RMA and warranty programs, supplier monitoring and escalation, and reporting quality metrics to leadership. The role is based at Torus’s Salt Lake Headquarters, GigaOne, and may require occasional onsite work at the South Salt Lake R&D warehouse. Domestic and international travel for supplier audits and qualification is expected, up to 50% of the time. The position is full-time and salaried. Applicants must already be authorized to work in the United States without employer sponsorship and are subject to a background check.

Requirements

Demonstrated experience leading supplier quality management and resolving complex, systemic quality issues with global vendors.
Experience building or running supplier approval and qualification programs, including supplier tiering, onboarding documentation, audits, and Approved Supplier List management.
Deep expertise in root cause analysis tools and quality methodologies, including 8D, 5 Why, FMEA, CAPA, and Six Sigma statistical tools.
End-to-end ownership of RMA or warranty programs, with a track record of identifying trends and executing permanent corrective actions.
Strong technical background with manufactured hardware products, specifically electronics, electromechanical assemblies, or battery systems.
Proven ability to serve as a cross-functional technical liaison between external suppliers and internal Engineering, Quality, and Operations teams.
Hands-on experience with international suppliers, including supplier auditing, process validation, and quality improvement initiatives.
Working knowledge of ISO 9001 quality management systems and supplier audit methods, and ability to write clear procedures, supplier letters, and forms.
Already have legal authorization to work in the United States without employer sponsorship.
Proficiency in reading, writing, and speaking English.
Ability to safely lift and move objects weighing up to 50 lbs; stand, bend, and perform repetitive tasks for prolonged periods; read and recognize details, color-coding, and fine print at close range on engineering drawings; use specified personal protective equipment; observe and respond to audible and visual machine warnings; communicate information accurately; and report to work reliably with unimpaired skills and judgment.

Nice To Haves

Degree in Supply-Chain Management, Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical discipline.
Experience in energy storage, clean technology, electric vehicles, or high-reliability hardware manufacturing, including familiarity with safety and certification standards such as UL 1973, UL 9540A, UL 1741, IEC 62619, and UN 38.3.
CQE (Certified Quality Engineer), CQA (Certified Quality Auditor), ISO 9001 Lead Auditor, or Six Sigma Green/Black Belt certification.
Direct experience with PPAP (Production Part Approval Process) and APQP frameworks in a fast-paced environment.
Experience with supply-chain compliance topics (restricted substances, conflict minerals, sanctions screening) and ERP or quality-system tools for managing supplier records.

Responsibilities

Own, maintain, and continuously improve the Torus Supplier Quality Program, including its Supplier Quality Manual, qualification and approval procedures, supplier letters and forms, and Approved Supplier List (ASL).
Lead supplier corrective actions (SCAR/8D) and improvement initiatives, driving systemic quality issues to closure through structured methodologies.
Assign supplier risk tiers and manage new suppliers through prototype, limited-production exception, or full-approval pathways, including document review, part and supplier risk assessments, and recommendations to the Supplier Review Board.
Manage RMA and warranty return programs, coordinating supplier failure analysis, analyzing defect trends, enforcing permanent corrective and preventive actions (CAPA), and sharing lessons learned with internal teams.
Conduct root cause investigations using 8D, 5 Why, FMEA, fishbone diagrams, and Six Sigma statistical tools.
Serve as the primary technical quality liaison between domestic and international suppliers and internal Quality, Engineering, and Operations teams, translating field and factory learnings into design and process improvements.
Plan and perform onsite and remote supplier audits using the Torus audit checklist and Green/Yellow/Red scoring, and lead process validations (PPAP/APQP, FAI) and qualification initiatives for new and existing components, particularly with international suppliers.
Audit supplier manufacturing lines, line yields, and quality management systems to identify risks and establish mitigation strategies.
Review and approve supplier part change notifications (PCN), deviations, and waivers, working with Engineering to define required requalification.
Partner with Engineering during product development to establish component reliability criteria, inspection plans, and critical-to-quality (CTQ) specifications.
Monitor approved suppliers through scorecards, certificate and document tracking, and surveillance of sanctions, recalls, and supply risks; manage escalation through Watch, Probation, or Disqualification when performance or compliance falls short.
Track, report, and present supplier quality metrics—including DPPM, on-time delivery, SCAR resolution times, RMA trends, and audit results—in the monthly Supplier Quality Report and to cross-functional leadership.
Partner with Procurement and Legal to communicate Torus expectations and administer supplier onboarding requirements, including the Supplier Quality Agreement and restricted-substance, responsible-sourcing, and sanctions-screening requirements.
Perform other duties and projects as assigned.

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus-paid life and AD&D insurance, with the option to purchase additional coverage
Voluntary short- and long-term disability insurance
Choice of traditional PPO or HSA-eligible medical plans, with Torus covering 50% of medical premiums
Dental insurance
Vision insurance
Telehealth services, mental health support and coaching, and discounts on brands, dining, entertainment, and more for plan participants
Unlimited discretionary PTO
10 paid company holidays
Waiting-period-free 100% paid parental leave
Regular company-wide offsites
Torus-branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks