Supplier Quality and Reliability Engineer

Torus•Salt Lake City, UT

18h•$85,000 - $140,000•Onsite

About The Position

As a Supplier Quality and Reliability Engineer on the Supply Chain team, you will be key to ensuring the performance, long-term reliability, and build quality of components feeding our advanced energy products. You will take end-to-end ownership of supplier quality initiatives, from auditing and validating international supplier manufacturing processes to closing out complex systemic quality issues. Acting as a crucial bridge between suppliers, Engineering, Quality, and Operations, your technical expertise will ensure that field performance data and quality lessons learned directly inform our future design and manufacturing standards at Torus.

Requirements

Demonstrated experience leading supplier quality management and resolving complex, systemic quality issues with global vendors.
Deep expertise in root cause analysis tools and quality methodologies, including 8D, 5 Why, FMEA, CAPA, and statistical problem-solving techniques.
End-to-end ownership of RMA or warranty programs, with a track record of trend identification and execution of permanent corrective actions.
Strong technical background working with manufactured hardware products, specifically electronics, electromechanical assemblies, or battery systems.
Proven ability to serve as a cross-functional technical liaison between external suppliers and internal Engineering, Quality, and Operations teams.
Hands-on experience working with international suppliers, particularly in Asia, including supplier auditing, process validation, and driving quality improvement initiatives.
Proficiency in reading, writing, and speaking English required.

Nice To Haves

Degree in Electrical Engineering, Mechanical Engineering, Reliability Engineering, or a related technical discipline.
Experience in energy storage, clean technology, electric vehicles, or high-reliability hardware manufacturing environments.
CQE (Certified Quality Engineer), CQA (Certified Quality Auditor), or Six Sigma Green/Black Belt certification.
Direct experience with PPAP (Production Part Approval Process) and APQP frameworks in a fast-paced environment.

Responsibilities

Lead supplier quality programs and corrective action initiatives, driving systemic quality issues to closure through structured methodologies.
Manage RMA (Return Merchandise Authorization) and warranty return programs, performing defect trend analysis and enforcing permanent corrective actions (CAPA) with suppliers.
Conduct root cause investigations using formal analytical frameworks including 8D, 5 Why, FMEA, fishbone diagrams, and statistical process control (SPC) tools.
Serve as the primary technical quality liaison between international suppliers and internal Quality, Engineering, and Operations teams to translate field and factory learnings into design and process improvements.
Perform on-site and remote supplier audits, process validations (PPAP/APQP), and qualification initiatives for new and existing components, particularly with suppliers in Asia.
Audit supplier manufacturing lines, line yields, and quality management systems to identify risks and institute risk mitigation strategies.
Partner with engineering teams during product development to establish component reliability criteria, inspection plans, and critical-to-quality (CTQ) specifications.
Track, report, and present supplier quality metrics (DPPM, SCAR resolution times, RMA trends) to cross-functional leadership.
Other duties and projects as assigned.

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus paid life and AD&D Insurance with option to purchase additional coverage
Voluntary short- and long-term disability insurance
Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.
Unlimited discretionary PTO
10 paid company holidays
Waiting period-free 100% paid parental leave
Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
Team members receive Torus branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks.