Supplier Performance Analyst Associate

Corewell Health • Grand Rapids, MI

6d • Hybrid

About The Position

The Supplier Performance Analyst Associate supports Corewell Health’s product defect and recall processes across the health system. The role partners with suppliers and internal teams—including Supply Chain, Risk, Compliance, and operational teams—to investigate product concerns, coordinate recalls, and ensure issues are documented and resolved.

The Analyst manages defect reports from initial notification through supplier investigation and resolution, gathering information from internal stakeholders and communicating with suppliers. The position also supports supplier- or FDA-initiated recalls by identifying affected inventory, coordinating its removal and return, and supporting required reporting and documentation. This hands-on role includes supplier coordination, investigation, regulatory process management, data tracking, and physical product handling. It may also involve coordinating returns, return merchandise authorizations (RMAs), credits, and shipments of affected products back to suppliers.

The position is hybrid, with onsite presence required four days per week. It is based at Corewell Health Place in Grand Rapids, Michigan, and is scheduled for 40 hours per week, Monday through Friday, from 8:00 a.m. to 4:30 p.m.

Requirements

• Bachelor’s degree; preferably in Business, Finance, or Supply Chain.

Responsibilities

• Manage and coordinate product defect reports by gathering information from internal stakeholders, documenting concerns, communicating with suppliers, and tracking investigations through resolution.
• Support system-wide product recalls initiated by suppliers or the FDA, including gathering recall information and identifying locations of affected products.
• Coordinate with locations and operational teams to identify, remove, and return affected inventory, verifying applicable product and lot information.
• Coordinate physical handling, packaging, and return of recalled or defective products to suppliers with appropriate documentation.
• Work with Risk, Compliance, Supply Chain, suppliers, and other internal stakeholders to investigate and resolve product concerns.
• Coordinate supplier returns, RMAs, credits, and related follow-up activities.
• Maintain accurate documentation and tracking of product defects and recalls from initial notification through closure.
• Support required FDA reporting and recall response activities within applicable timelines.
• Monitor product defect and recall activity and provide reporting and analysis to stakeholders and leadership.
• Identify opportunities to improve product defect and recall processes, tracking, communication, and overall program effectiveness.

Benefits

• Comprehensive benefits package to support financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection.
• Optional home and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level