Supply Chain Senior Manager #26-23390

"US Tech Solutions•Thousand Oaks, CA

About The Position

The Supplier Collaboration Specialist is responsible for enabling and continuously improving supplier collaboration processes, systems, and capabilities across the supply chain. This role serves as a key liaison between suppliers, manufacturing sites, Procurement, Supply Chain, Logistics, Finance, Information Technology (IT), and third-party logistics (3PL) providers to ensure efficient, accurate, and reliable exchange of supply and transactional information. The Specialist supports the design, testing, implementation, and expansion of supplier collaboration capabilities, including Electronic Data Interchange (EDI), delivery schedules, supplier commitments, Advanced Ship Notices (ASN), barcode labeling, transportation notifications, invoicing, and automated receiving processes. The role also provides supplier and internal-user support, drives issue resolution, develops training and standard operating procedures, monitors process performance through Key Performance Indicators (KPIs), and leads small to medium-sized improvement initiatives.

Requirements

Bachelor’s degree in Supply Chain, Business Administration, Operations Management, Information Systems, Logistics, Engineering, or a related discipline, or equivalent relevant experience.
Experience in Supply Chain, Procurement, Logistics, Supplier Management, Manufacturing Operations, or related functions.
Experience supporting business processes and enterprise systems in a manufacturing or supply chain environment.
Demonstrated ability to troubleshoot process and system issues and coordinate resolution across multiple functions.
Strong analytical, organizational, communication, and problem-solving skills.
Ability to manage multiple priorities and work effectively with both internal and external stakeholders.

Nice To Haves

Experience with SAP or other ERP platforms.
Knowledge of EDI and B2B supplier integration concepts and transactions.
Experience with Advanced Ship Notices (ASN), barcode labeling, automated receiving, electronic invoicing, and procure-to-pay processes.
Experience working with suppliers, transportation carriers, and 3PL providers.
Experience participating in system implementations, enhancements, testing, or UAT.
Experience developing SOPs, work instructions, and training materials.
Experience leading cross-functional process improvement or technology projects.
Familiarity with supply chain performance metrics, dashboards, and data analysis tools.
Knowledge of Lean, Six Sigma, or other continuous improvement methodologies is beneficial.

Responsibilities

Serve as a primary point of contact for suppliers and manufacturing sites regarding supplier collaboration processes, systems, and transactions.
Support supplier onboarding and enablement for electronic and automated collaboration capabilities, including EDI, delivery schedules, supplier commitments, pickup notifications, Advanced Ship Notices (ASN), barcode labels, and electronic invoicing.
Partner with suppliers to identify and resolve process, transaction, system, and data-quality issues.
Promote supplier adoption and compliance with established collaboration standards and business requirements.
Maintain regular communication with suppliers to address operational concerns and improve end-to-end transactional performance.
Assist in defining and documenting business requirements for new supplier collaboration processes, system enhancements, and digital capabilities.
Participate in requirements gathering, system testing, User Acceptance Testing (UAT), implementation, deployment, and post-implementation support.
Troubleshoot reported issues involving supplier schedules, demand, commitments, shipment information, receiving, invoicing, payments, and other transactions throughout the procure-to-pay and supply chain process.
Coordinate issue resolution across business and technical teams, identifying root causes and supporting sustainable corrective actions.
Identify opportunities to automate manual activities and improve the reliability and efficiency of supplier collaboration processes.
Partner with manufacturing sites, suppliers, Logistics, and 3PL warehouse providers to implement and maintain automated ASN receiving capabilities.
Support integration between supplier shipping information, barcode labeling, warehouse receiving processes, and enterprise systems.
Troubleshoot ASN and receiving discrepancies to minimize manual intervention and prevent disruptions to material flow.
Drive supplier compliance with ASN, labeling, and shipment-data requirements to improve receiving accuracy and efficiency.
Develop and deliver training for suppliers, manufacturing sites, Service Parts, Procurement, Logistics, and other internal users on supplier collaboration processes and systems.
Create, maintain, and annually review applicable Standard Operating Procedures (SOPs), work instructions, training materials, and process documentation.
Ensure documentation remains aligned with current business processes, system functionality, and compliance requirements.
Coordinate and facilitate collaboration among Manufacturing, Service Parts, Purchasing/Procurement, Finance, Logistics, Supply Chain, IT, suppliers, carriers, and 3PL providers.
Serve as a bridge between business users and technical teams when defining requirements, investigating issues, and implementing solutions.
Facilitate meetings and working sessions to resolve supplier collaboration issues and drive process improvements.
Communicate changes in processes, systems, standards, and requirements to impacted stakeholders.
Lead small to medium-sized projects related to supplier collaboration, supply chain systems, digital enablement, and process improvement.
Develop project plans, coordinate stakeholders, track deliverables, identify risks, and communicate project status.
Evaluate existing processes and identify opportunities to simplify, standardize, automate, and improve supplier interactions.
Support implementation and expansion of new supplier collaboration technologies and capabilities.
Participate in continuous improvement initiatives focused on reducing manual transactions, improving data quality, and increasing supply chain visibility.
Develop, monitor, analyze, and communicate Key Performance Indicators (KPIs) related to supplier collaboration performance.
Partner with manufacturing sites and suppliers to improve compliance and data quality across supplier collaboration processes.
Identify recurring performance gaps and coordinate corrective actions with suppliers and internal stakeholders.
Use performance data to identify improvement opportunities and support supplier performance discussions.
Track metrics such as ASN compliance, transaction accuracy, EDI success rates, supplier commitment performance, labeling compliance, invoice accuracy, and automated receiving performance.