Supplemental Security Income (SSI) Specialist

Imagine Pediatrics•United States (Remote), TX

21d•$22 - $26

About The Position

Imagine Pediatrics is a technology-enabled, pediatrician-led medical group providing 24/7 virtual-first and in-home medical, behavioral, and social care for children with special health care needs. The SSI Specialist helps patients’ families navigate the Supplemental Security Income application process and secure benefits for which they may be eligible. The role involves guiding applicants, reviewing and preparing documents and applications, consulting with families, monitoring application progress, maintaining confidential records, and staying current on SSI regulations and procedures.

Requirements

Previous experience in SSI application assistance or a related field.
Strong knowledge of SSI eligibility criteria and application procedures.
Excellent interpersonal and communication skills.
Compassionate and patient demeanor when working with individuals in need.
Strong attention to detail and organizational skills.
Ability to maintain strict confidentiality.
High school diploma required.

Nice To Haves

Bilingual in Spanish strongly preferred.

Responsibilities

Guide individuals through applying for SSI benefits and explain the application process, eligibility criteria, and required documentation.
Review and verify application documents for accuracy and completeness, ensuring forms and supporting materials are included.
Conduct one-on-one consultations with applicants to gather information, answer questions, and address concerns.
Prepare SSI applications for caregiver review, meeting deadlines and complying with relevant regulations.
Monitor application progress, follow up with relevant agencies, and communicate with families during the approval process.
Maintain accurate records of client interactions, applications, and outcomes while protecting privacy and confidentiality.
Stay informed about changes to SSI regulations, policies, and procedures and share relevant updates with clients.
Perform other duties as assigned.

Benefits

Hourly pay range of $22–$26, plus an annual bonus incentive.
Competitive company benefits package.
Eligibility to participate in an employee equity purchase program, as applicable.
Competitive medical, dental, and vision insurance.
Healthcare and Dependent Care FSA; company-funded HSA.
401(k) with 4% match, vested 100% from day one.
Employer-paid short- and long-term disability insurance.
Life insurance equal to one times annual salary.
20 days of PTO, 10 company holidays, and 2 floating holidays.
Paid new parent leave.
Additional benefits to be detailed in the offer.