Supplemental Nutrition Assistance Program Employment and Training Program Manager

State of Illinois•Chicago, IL

4d•$117,600 - $130,800•Onsite

About The Position

The Division of Family and Community Services (DFCS), Office of Workforce Development in the Illinois Department of Human Services (DHS) is seeking a Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) Program Manager. This position manages and implements existing and/or new program policies, procedures, protocols, and program objectives and goals to promote compliance with state and federal grantmaking requirements, involving Grant Accountability and Transparency Act (GATA) and Federal Funding Accountability and Transparency Act (FFATA); supervises subordinate staff; manages the Unit’s efficient and effective use of DHS systems; manages the implementation of onsite and/or remote programmatic monitoring policies, procedures, protocols, and schedules at funded grantees; reviews and approves programmatic Notices of Violations and Corrective Action Plans, which resulted from monitoring activities to promote consistent implementation and compliance with state and federal mandates; travels (with overnight stays) to work with grantees, stakeholders, and other entities to promote comprehensive (diverse, equal, and equitable) service delivery and compliance with contractual expectations; reviews, analyzes, and generates corresponding written reports regarding proposed and/or existing legislation, statutes, and/or administrative rules to determine programmatic and fiscal impact; and facilitates routine onsite and/or Webex meetings and/or training sessions with grantees and other entities.

Requirements

Requires knowledge, skill and mental development equivalent to completion of (4) four years of college, preferably with courses in business or public administration.
Requires (3) three years of progressively responsible administrative experience in public or private workforce development, employment and training, human services, or related public assistance programs for a government, nonprofit, or community-based organization.

Nice To Haves

Three (3) years of progressively responsible administrative experience interpreting and applying state and/or federal workforce development, human services, or related program regulations, including experience in developing policy guidance and operational procedures, delivering training and technical assistance, providing team leadership and portfolio management, and creating and maintaining complex documents and presentations using software such as Microsoft Word and PowerPoint.
Three (3) years of progressively responsible administrative project management experience designing, implementing, monitoring, and improving large-scale programs, policies, procedures, operational tools, and business processes for a public, nonprofit, or private organization.
Three (3) years of progressively responsible administrative supervisory experience assigning and reviewing work, setting performance expectations, coaching, training, developing staff, addressing performance concerns, and preparing and signing performance evaluations.
Three (3) years of progressively responsible administrative experience managing complex projects including coordinating cross-functional teams, resolving stakeholder issues, and maintaining tracking systems for multiple workstreams.
Three (3) years of progressively responsible administrative experience planning and conducting performance monitoring reviews, such as internal operations and contracted and/or grant-funded programs policy reviews.
Three (3) years of progressively responsible administrative experience managing or using program data systems and tools, such as Microsoft Excel, to establish and track performance indicators, analyze data, and prepare reports on program outcomes, operational consistency, and service delivery quality through the creation and maintenance of complex spreadsheets.

Responsibilities

Serves as the Supplemental Nutrition Assistance Program Employment and Training (SNAP E&T) Program Manager for the Office of Workforce Development, leading a team of Provider Managers who work with a portfolio of assigned SNAP E&T providers across the state to ensure compliant, high-quality, and effective service delivery that centers around SNAP customer needs.
Plans, develops, manages, and coordinates with program and fiscal units to manage programmatic review and monitoring processes and visits with the Department and/or relevant agencies.
As a SNAP E&T subject matter expert, develops training and technical assistance programs and complex management reporting tools.
Serves as full-line supervisor.
Represents the Department at meetings, training sessions, and stakeholder engagements related to the SNAP E&T program.
Works closely with DFCS staff to improve SNAP E&T service delivery, strengthen provider performance, and resolve operational or compliance issues.
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Benefits

A Pension Program
Competitive Group Insurance Benefits including Health, Life, Dental and Vision Insurance
3 Paid Personal Business Days annually
12 Paid Sick Days annually (Sick days carry over from year to year)
10-25 Days of Paid Vacation time annually - (10 days in year one of employment)
13 Paid Holidays annually, 14 on even numbered years
Flexible Work Schedules (when available dependent upon position)
12 Weeks Paid Parental Leave
Deferred Compensation Program - A supplemental retirement plan
Optional Pre-Tax Programs such as Medical Care Assistance Plan (MCAP), Dependent Care Assistance Plan (DCAP)
Federal Public Service Loan Forgiveness Program eligibility
GI Bill® Training/Apprenticeship Benefits eligibility for qualifying Veterans
5% Salary Differential for Bilingual Positions
Commuter Savings Program (Chicago only)