Supplement Sales Specialist

bVital Park City

10d • Remote

About The Position

This is a sales role, a customer success role, and a program ownership role rolled into one. You will run bVital's supplement business end-to-end: from the first conversation with a patient about their protocol to the follow-up call that keeps them on it month after month. You will report to the COO and own supplement revenue as a number on the business's scorecard.

Requirements

• Genuine knowledge of supplements, functional nutrition, or integrative health (you can speak to this conversationally, not just technically)
• 2+ years in a sales, patient success, or health-adjacent customer-facing role
• Consultative selling skills: you close by helping, not by pushing
• CRM proficiency and the discipline to keep records accurate after every interaction
• Self-directed: you manage your own pipeline, follow-up cadence, and program without needing a manager behind you

Nice To Haves

• Experience in a clinical wellness, functional medicine, or nutraceutical environment
• Familiarity with Zendesk or similar support tools
• Background in building or refining SOPs and sales scripts

Responsibilities

• Conduct supplement review and reorder calls with existing patients using consultative frameworks and approved scripts; close orders live on the call whenever possible.
• Explain each supplement's purpose in plain language, connecting it to the patient's specific goals and provider intent.
• Handle objections with empathy and facts, not pressure.
• Drive recurring purchases through continuity framing, routine simplification, and proactive follow-up.
• Identify clinically appropriate add-ons or bundles when they genuinely serve the patient.
• Keep the CRM clean and current after every consult.
• Own escalation and recovery for patients who are stuck ordering, have run out of supplements, or feel unsupported.
• Deliver white-glove ordering support through the patient portal, email, and phone.
• Ensure every patient leaves the interaction with clear next steps, timelines, and a follow-up plan.
• Reduce ordering friction through templates, walkthroughs, and proactive outreach before patients hit a wall.
• Monitor Zendesk and portal feedback trends and address recurring issues at the source.
• Own supplement revenue as a metric and drive month-over-month growth.
• Build and maintain a clean supplement performance dashboard.
• Develop and refine SOPs, call scripts, and training materials for the program.
• Run the supplement business so that leadership never has to chase issues related to sales, service, or growth.
• As the program scales, support hiring and onboarding of supplement support representatives.

Benefits

• 50% employer-paid health insurance (employee-only coverage), eligible after your first full month
• $1,000 annual treatment credit for bVital services, plus tiered service discounts at the Park City center
• 15 PTO days annually (10 vacation, 5 sick), plus 6 paid holidays with floating options
• 401(k) eligibility after 60 days
• 40% staff discount on in-house supplements and wellness products
• $500 annual training and education allowance
• Paid conference and travel opportunities upon approval

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed