Supervisory Tax Examiner

Internal Revenue Service • Austin, TX

9d

About The Position

This is a first-line supervisory position leading a team of Tax Examiners and/or support staff performing work across Accounts Management, EPSS, Return Integrity & Compliance Services, and Submission Processing functions. The supervisor plans and assigns work, sets priorities, reviews results, and ensures production and quality objectives are met in alignment with organizational goals. The role also develops operational strategies, performance standards, and workflow processes, and evaluates their effectiveness using trend data, inventory reports, and quality indicators.

The supervisor oversees employee performance and conduct, provides feedback and coaching, prepares performance evaluations, and exercises delegated personnel authority, including interviewing and selecting candidates, approving leave, recommending awards and disciplinary actions, and identifying training and developmental needs. The role analyzes workload, staffing, and inventory trends; communicates organizational priorities and procedural changes; ensures compliance with internal controls, disclosure requirements, safeguarding standards, and Internal Revenue Manual procedures; and advises higher-level management on unit performance, workforce planning, and operational challenges. The position may involve a one-year supervisory or managerial probationary period unless already completed.

Requirements

• At least one year of specialized experience at a level equivalent to the next lower level in the normal line of progression, demonstrating the managerial skills and technical competence required for the position.
• Experience applying management or leadership techniques, methods, theories, principles, or labor-relations concepts to accomplish program objectives with technical and administrative oversight.
• Experience managing resources, supporting managers, mentoring team members, or providing day-to-day guidance, training, or oversight; this may have been gained as a project/program manager or lead, technical advisor, or senior specialist/analyst.
• Experience applying regulations, official guidance, principles, procedures, and techniques to oversee planning, development, and implementation of technical program aspects relevant to the position.
• Experience using communication techniques to interact effectively and diplomatically with internal and external customers.
• Experience delivering technical training and procedural guidance to staff concerning legislative updates, policy changes, systemic enhancements, and resolution of simple and complex tax-account issues.
• Current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate by the applicable announcement closing or cutoff date.
• A person subject to a supervisory or managerial probationary period must complete a one-year period unless already completed.
• Applicants must provide employment dates and hours worked per week on their resume for full experience credit; part-time experience is prorated.

Responsibilities

• Plan, assign, and review work; establish priorities; and ensure timely achievement of production and quality objectives.
• Monitor employee performance using casework reviews, quality data, and production reports; provide feedback, coaching, and administrative guidance; prepare performance evaluations; and address conduct and performance issues.
• Exercise delegated personnel authority, including interviewing and selecting candidates, approving leave, recommending awards and disciplinary actions, and identifying training and development needs.
• Analyze workload, staffing levels, and inventory trends to support efficient resource use and balanced work distribution.
• Communicate organizational priorities, program changes, and procedural updates to staff.
• Ensure adherence to internal controls, disclosure requirements, safeguarding standards, and Internal Revenue Manual procedures.
• Advise higher-level management on unit performance, workforce planning, and operational challenges.
• Develop and implement strategies to achieve program objectives, production goals, and service-level commitments.
• Establish performance standards and workflow processes, evaluate their effectiveness, identify systemic issues, and implement corrective actions to improve efficiency, accuracy, and service delivery.
• Plan subordinate work, assign work according to priorities and employee capabilities, evaluate performance, and recommend recognition or disciplinary action.
• Counsel employees on work and administrative matters; interview candidates and recommend appointments, promotions, or reassignments; hear and resolve employee complaints; and arrange development and training.
• Initiate improvements to production, work processes, and work quality.

Benefits

• Alternative work schedules and staggered work hours may be available.
• The IRS offers employee benefits; applicants with benefits questions are directed to the Employee Resource Center.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed