(NEX OCEANA) SUPERVISORY SALES ASSOCIATE (PACKAGE STORE)

NEXCOM•Virginia Beach, VA

2d•Onsite

About The Position

As a Supervisory Sales Associate, you will be the face of our company to both associates and customers. You will highlight our brand and image while contributing to building our reputation as a company that values its customers and their opinions. You will be directly responsible for assisting customers and helping them recognize the need for our products and services. You will also be a team leader to the associates, ensuring the work environment is positive and productive. Through a continuous learning environment, you will be able to stay current on products we sell and articulate our purpose in an educational, insightful, and professional manner. A positive and outgoing nature that enjoys serving others and making a positive impact to the organization is essential.

Requirements

Moderate level of knowledge of products and merchandise.
1-2 years of Retail or relevant work experience required.
Strong interpersonal and communication skills.
Ability to read, write, and interpret instructional documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to effectively communicate with customers, peers, and management.
Ability to communicate on the telephone with proper etiquette.
Basic math functions such as addition, subtraction, multiplication, and division.
Ability to use a calculator and calculate percentages and ratios.
Must be able to make change in American monetary units.
Ability to multi-task while being attentive to customers and remaining flexible to the needs of the business.
Ability to work as part of a team and take initiative independent of direct supervision.
Ability to defuse escalated exchanges and create win-win situations.
Enthusiastic, friendly, and energetic with a desire to provide outstanding service.
One year responsible experience in clerical office or retail sales store work of any kind in which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled.
One year progressively responsible experience in retail sales performing the kind of duties which constitute the principal work of the position to be filled.

Nice To Haves

1 year of lead or supervisory experience preferred.
Provide training documentation to sales associates on product features.
Study completed in a college, university, or junior college above the high school level may be substituted on the basis of one-half academic year of study for 6 months of experience.
At any level, specialized experience may be substituted for required general experience.
Candidates must have demonstrated in their work experience or training that they possess or have potential to develop the qualities of successful supervision.

Responsibilities

Proactively engage and make a connection with customers.
Ask questions and listen to customer's needs.
Direct customers to merchandise, informing them about upcoming events, promotions, mobile offers, and the STAR card.
Provide premier customer service.
Cooperate and build positive, inclusive, and respectful relationships, taking accountability for your own actions and outcomes.
Maintain store appearance.
Cross-sell products and know the store layout.
Make suggestions to customers on latest trends and current promotions based on their individual needs.
Upsell products.
Learn product features, keep up with the latest trends, and leverage company tools and technology to confidently provide customers with product knowledge and specifications.
Use a Point-of-Sales system to process cash exchanges, discounts, gift cards, credit cards, debit cards, and handle cash, including counting money and returning accurate amounts to customers.
Complete various forms of paperwork, reports, and reconciliation.
Manage inventory, complete all inventory processes, and ensure merchandise is properly checked in and accurately ticketed. May participate in periodic inventories.
Be responsible for the security of cash, fixed assets, and merchandise inventory.
Provide direction on assignments, including prioritizing projects and tasks, managing merchandise and inventory.
Adhere to assigned work schedule and ensure accurate and complete follow-through on work assignments.
Provide effective leadership, demonstrate the ability to direct, train, and motivate associates, and set a positive example.
Provide coaching and feedback timely and professionally.
Provide direction, work assignments, and training to sales associates, and provide input to the Department Manager on associate performance.
May open and close locations.