Supervisory Mission Support Specialist

Customs and Border Protection • Douglas, AZ

14h • Onsite

About The Position

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Tucson Field Office, Area Port of Douglas, Douglas Port of Entry, located in Douglas, Arizona. Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above. CBP employees demonstrate the highest level of commitment to protect and serve the United States of America and to exemplify the CBP Core Values of Vigilance, Service to Country and Integrity. Joining the Customs and Border Protection Office of Field Operations will allow you to use your expertise in administration to provide advisory and technical services to management. This position starts at a salary of $108,455.00 (GS-13, Step 1) to $140,994.00 (GS-13, Step 10). In this Supervisory Mission Support Specialist position, you will become a key team member of Homeland Security professionals analyzing and refining existing work methods and developing new methods and procedures.

Requirements

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
• As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
• Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
• Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
• DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
• Analyzing and resolving problems in the effectiveness and efficiency of administrative processes by reviewing procedures, identifying areas for improvement, and implementing approved changes.
• Providing technical and administrative supervision to the unit.
• Establishing and carrying out specific action plans for accomplishing short-term goals and objectives.
• Devising new methods or procedures for accomplishing work to solve productivity problems.
• Coordinating with other organizational supervisors and peers to establish unit objectives, goals, priorities, and deadlines, and to formulate plans to meet substantial changes in workload.
• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/12/2026.
• Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.
• All newly appointed first-time CBP Supervisors are required to complete mandatory training.

Nice To Haves

• If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government
• If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.
• If you have never worked for the federal government, you are not CTAP eligible.
• To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Responsibilities

• Supervising a group of administrative employees who are responsible for assessing the productivity, effectiveness, and efficiency of program operations or who analyze and resolve problems in the effectiveness and efficiency of administrative support and staff activities.
• Providing complex administrative services, including, but not limited to, management and information systems, budget, finance, procurement, personnel, telecommunications, logistics, records and fi les, printing, mail, travel, and office equipment.
• Providing representation for the office in dealings with vendors and organizations within the agency that have primary responsibility for these services.
• Establishing and carrying out specific action plans or accomplishing short term goals and objectives.
• Making decisions and resolving problems involving interpretation of the law or unusual situations requiring interpretation and application of DHS policy.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.
• Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed