Supervisory Msa

Veterans Health Administration • Charleston, SC

14h • Onsite

About The Position

The Ralph H. Johnson VA Medical Center in Charleston, South Carolina, is hiring a full-time Supervisory Medical Support Assistant for the Patient Scheduling Section of the HAS Service. The incumbent supervises GS-7 Lead Medical Support Assistants and GS-6 Advanced Medical Support Assistants who support clinical services across hospital locations, including off-campus sites and irregular tours. The position provides technical guidance to employees, clinical staff, and management, and develops detailed procedures and guidelines that supplement administrative regulations and program guidance.

The supervisor may perform Advanced Medical Support Assistant duties during special projects, heavy workloads, leave, vacancies, or other staffing needs. The role supports imaging and patient scheduling operations, including coordination with patients and interdisciplinary teams, maintaining accurate order records, tracking backlogs, and monitoring readiness for procedures. The position is primarily sedentary, though some walking, standing, bending, stooping, and carrying small items such as files may be required.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Ad hoc telework may be available as determined by agency policy; this is not a virtual position. The position is permanent and full-time, with a GS-08 full performance level. Recruitment or relocation incentives and permanent change-of-station assistance are not authorized.

Requirements

• U.S. citizenship, except where appointment of a non-citizen is permitted under VA policy when qualified citizens cannot be recruited.
• Proficiency in spoken and written English.
• High school diploma, GED equivalency certificate, or state or territorial proficiency certificate, unless qualifying under the applicable VA grandfathering provision.
• One year of creditable experience equivalent to the next lower grade for the GS-08 grade determination.
• Advanced knowledge of managing or leading patient support staff in a clinic, including independent use of reference sources, decision-making, and empowering teams to collaborate and resolve problems in a complex systems environment.
• Ability to perform administrative and supervisory duties for at least one subordinate MSA supervisor or team leader, including assigning work, evaluating performance, selecting staff, and recommending awards or advancements.
• Ability to collaborate and communicate effectively and demonstrate customer-service and interpersonal skills with internal and external customers to support quality and continuity of care and compliance with policies and regulations.
• Ability to provide briefings, orientations, staff development, and training in a patient support setting.
• Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
• For supervisory assignments, spend at least 25% of work time providing administrative and technical supervision and perform major duties above the full performance level.
• Ability to plan and direct programs and supervise at least one subordinate MSA team leader, supervisor, or equivalent administrative patient-support staff member.
• Must complete a background/security investigation, online onboarding, and pre-employment physical evaluation.
• Participation in the seasonal influenza vaccination program is required for VA health care personnel.
• Must serve a one- or two-year trial period, during which continued employment is subject to written certification that it advances the public interest.
• Any education used to qualify must be recognized by the U.S. Department of Education and from an accredited institution; foreign education requires a Certificate of Foreign Equivalency with transcripts.

Responsibilities

• Supervise GS-7 Lead Medical Support Assistants and GS-6 Advanced Medical Support Assistants supporting clinical services across hospital and off-campus locations.
• Provide technical advice to employees, clinical staff, and management, and develop procedures and guidelines to supplement administrative regulations and program guidance.
• Perform Advanced Medical Support Assistant duties during special projects, heavy workloads, leave, vacancies, or other staffing needs.
• Schedule, cancel, and reschedule patient appointments and consults.
• Maintain effective communication with patients, interdisciplinary teams, and providers, coordinating imaging orders and explaining applicable policies and procedures.
• Report backlogs and difficulties in meeting deadlines.
• Review active and pending orders and Audio-care communications daily for accuracy and disposition.
• Use or prepare the Pending/Hold Order Request Log to verify imaging-order accuracy, resolve issues, and ensure orders are scheduled or reconciled.
• Record information in the electronic medical record concerning past, present, and future Imaging Service orders, technician-note directions, provider orders, and reconciliation of view alerts.
• Monitor pre-appointment requirements and communicate readiness information to physicians, nurses, and technologists, including laboratory work, patient education, instructions, and MRI safety and CT screening.
• Plan and direct subordinate staff activities and evaluate their work and performance.
• Resolve complex operational problems, identify educational and training needs, and make hiring selections and disciplinary decisions when necessary.
• Extract and analyze data and provide reports to senior management for tracking measures.
• Provide briefings, orientations, staff development, and training; manage fiscal matters, forecast resource and equipment needs, and identify budget needs.

Benefits

• 37–50 days of annual paid time off per year, including 13–26 days of annual leave, 13 days of sick leave, and 11 paid federal holidays.
• Up to 12 weeks of paid parental leave after 12 months of employment for the birth, adoption, or foster placement of a child.
• Eligible full-time employees with total family income below $144,000 may qualify after 60 days for a childcare subsidy of up to 25% of eligible childcare costs, subject to a monthly maximum of $416.66.
• Traditional federal pension with five-year vesting and federal 401(k) with up to 5% in contributions by VA.
• Federal health, vision, dental, term life, and long-term care insurance; many federal insurance programs can be carried into retirement.
• Competitive salary and regular salary increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED