Supervisory Medical Support Assistant (Enrollment)

Department of Veterans Affairs • Prescott, AZ

32d • Onsite

About The Position

The Northern Arizona Veterans Health Care Systems is currently recruiting for Supervisory Medical Support Assistant for HAS within the Enrollment and Eligibility (E&E) Office. The Supervisory Medical Support Assistant (MSA) serves as the direct supervisor for Advanced MSAs. The Supervisory MSA is proficient in all appointment scheduling and consult functions and provides support in connection with the care and treatment given to patients.

Responsibilities

• Train staff on the requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities.
• Screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Schedule appointments accurately and in a timely manner.
• Make appointments with the patient's input, either in person or by phone.
• Notify supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic time frames.
• Exercise supervisory authorities and responsibilities involving work assignment and review, as well as the administrative and personnel management functions relative to the staff supervised in conjunction.
• Rotate to assure all MSA staff is in attendance and understand the process.
• Independently manage position responsibilities with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs.
• Coordinate schedules and assignments with RN Managers/Assistant RN Managers and adjusting as needed.
• Serve on Medical Center committees as needed, and prepare various reports in area of expertise.
• Assure that all supervised staff receives all required annual training. The incumbent is responsible for the competencies for all supervised staff.
• Plan and/or coordinates a formal orientation and training and assures training programs for new employees are completed as required to achieve efficiency of operations on a daily and long-term basis.
• Ensure adequate leave coordination to avoid inability to properly respond to the needs of the service.
• Monitor personnel assignments, work distribution and work performance to assure adequate service is being provided and work is properly distributed to accomplish the workload.
• Independently carries out a wide variety of tasks involving atypical problems or complex situations.
• Advise Lead MSA of requirements for on the job training for new MSAs.
• Responsible for extracting and analyzing data to provide reports in support of performance measures to senior management.

Benefits

• Competitive salary and regular salary increases
• 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience.
• After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
• After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
• Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
• Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Administration of Human Resource Programs
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees