Medical Support Assistant

Customer Value Partners•Austin, TX

8d•Onsite

About The Position

CVP is seeking Medical Support Assistants to support the VA Central Texas Veterans Health Care System (CTVHCS) Care in the Community (CITC) service. These positions will provide care coordination and consult processing including access, scheduling, and coordinating appointments following approved principles, CITC referral processing, and customer service.

Requirements

High School diploma or GED equivalent required
Type at least 50 WPM
Basic computer skills
Basic medical terminology knowledge
Excellent oral and written communication skills
Strong customer service orientation
Ability to work independently and set priorities
Ability to operate computerized programs and databases
Ability to identify customer concerns and resolve issues accurately and timely
Must be a U.S. citizen and able to pass a government background investigation

Nice To Haves

Previous experience as a Medical Support Assistant in a healthcare setting preferred
Previous VA experience preferred

Responsibilities

Schedule appointments within three business days of receipt of order from provider
Complete at least 20 scheduling actions per day
Process community care consults via HealthShare Referral Manager (HSRM) and Provider Profile Management System (PPMS)
Validate and update patient demographic information
Ensure all necessary health/administrative information is processed for integration into CPRS and VistA
Screen calls in a courteous and timely manner and respond to telephone inquiries
Resolve appointments within 2 business days for no-shows or cancellations
Maintain privacy and confidentiality for patients, families, medical records, and electronic information
Safeguard medical records and follow appropriate guidelines for releasing confidential information
Complete grid access requests in a timely manner for both opening and closing availability
Complete approved provider grid changes with both HUB and Spoke sites accurately and timely
Provide self-directed support to clinical staff, patients and families
Manage requests for information and determine appropriate action
Respond to all inquiries and messages within 48 business hours
Use Microsoft office products daily including Excel, Word, Outlook & Microsoft Teams
Continuously update patient demographics, including phone number, address, next of kin, emergency contact and insurance information
Demonstrate Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) values in all interactions