Medical Support Assistant (Scheduler) - Pharmacy

Penobscot Pediatrics • Bangor, ME

12d • Onsite

About The Position

Are you a detail-oriented, resourceful professional who enjoys schedule management and improving patient access? PCHC’s Primary Care Pharmacy Team is seeking a Medical Support Assistant (MSA) to play an essential role in helping patients connect to pharmacy services that support their health and well-being. In this role, you’ll manage pharmacy schedules, proactively reach out to patients, and collaborate with teams across PCHC to ensure care is delivered efficiently and thoughtfully. You’ll bring a solid understanding of medical office operations, strong communication skills, and a patient-centered approach. Every moment at PCHC is an opportunity to make a difference—and as an MSA, you’ll help ensure patients receive the right care at the right time. What’s it like to work at PCHC? Find out: https://www.youtube.com/watch?v=GyC3DFYq0zg Schedule: Full-Time, Monday-Friday, 8am-4:30pm (This role is physically based with our Pharmacy Administration team at Penobscot Pediatrics, 6 Telcom Drive, Bangor. While the position supports PCHC’s Pharmacy services, there is not a public pharmacy located at this site.)

Requirements

• High school diploma or equivalent required.
• Minimum of 1 years, with 3 years of experience preferred, in medical office or pharmacy setting required.
• Strong customer service skills required.
• Completion of Medical Terminology course required within one year of hire.

Nice To Haves

• MA, pharmacy technician or equivalent experience preferred.
• If pharmacy technician must become certified pharmacy technician within one year of hire.

Responsibilities

• Support Patient Access & Experience: Collaborate with teams across PCHC to support timely responses to patient needs, identify access challenges, and contribute to a positive patient experience.
• Manage Scheduling & Appointments: Answer patient inquiries, schedule appointments, provide pre-visit information, and actively manage pharmacy schedules to maximize access and reduce gaps in care.
• Oversee Appointment Reminder Tools: Serve as a super user for appointment reminder systems, managing confirmations, patient preferences, and related functions as they evolve.
• Conduct Proactive Patient Outreach: Reach out to patients to confirm appointments, follow up on cancellations or no-shows, schedule referrals and follow-up visits, and document outreach accurately in the EMR.
• Promote Pharmacy Services: Educate patients about primary care pharmacy services and assess interest in engaging with a pharmacist as part of their care team.
• Maintain Accurate Registration & Coverage Information: Verify insurance eligibility, ensure patient registration accuracy in the EMR, and communicate discrepancies to billing as needed.

Benefits

• Join PCHC's nationally recognized non-profit organization:
• Federally Qualified Health Center offering integrated Medical Home Model
• Collegial professional atmosphere with informed leadership
• Flexible schedules supportive of work/life balance
• Competitive compensation and generous benefits
• PCHC provides comprehensive, patient-centered care with integrated services, including Psychiatry & Mental Health, Dental, Family Medicine, Pediatrics, Pharmacy, Geriatrics, Laboratory Services, Physical Therapy, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED