Supervisory Medical Records Technician (ROI)

Veterans Health Administration•Redlands, CA

About The Position

The VA Loma Linda Healthcare Network is recruiting a Supervisory Medical Records Technician (Release of Information) for its Health Information Management Section. The role ensures that only information specified by a Veteran is released, and that it is shared only with individuals the Veteran has authorized or who have legal authority to receive it. The supervisor provides technical direction and guidance to the unit, monitors and audits work, evaluates employee performance and work quality, and takes steps to ensure accurate, timely processing and productivity. The position also includes personnel and supervisory functions such as addressing grievances, recommending promotions and disciplinary actions, and keeping employees and higher-level supervisors informed about goals, participation, and concerns. The supervisor ensures timely record retrieval and transfers to other VA facilities to support continuity of patient care and release of information. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Relocation and recruitment incentives and permanent change of station are not authorized.

Requirements

U.S. citizenship, subject to the stated exception for appointments when qualified citizens cannot be recruited under VA policy.
One year of creditable experience equivalent to the next lower grade level, or qualification under the applicable grandfathering provision for eligible current VHA employees.
Demonstrated ability to develop policy and provide workload analysis for release of information.
Demonstrated skill in interpersonal relations and conflict resolution.
Demonstrated ability to provide or coordinate staff development and training.
Demonstrated ability to perform the full range of supervisory duties, including assigning work, evaluating performance, selecting staff, and recommending awards, advancements, and disciplinary actions.
Proficiency in written and spoken English.
Meet applicable pre-employment screening, background/security investigation, physical examination, onboarding, identification, and application requirements.
Participation in the VA seasonal influenza vaccination program.

Responsibilities

Provide guidance and technical direction to the unit or team.
Audit and monitor areas of responsibility to ensure employees process accurate and timely data.
Review employee work for quality, quantity, accuracy, and timeliness.
Prepare formal requests and recommendations for promotions, reassignments, status changes, or recognition of outstanding performance.
Prepare and submit functional statements for new positions, clarification, or updates.
Receive formal grievances and resolve those that can be resolved at the first supervisory level.
Take disciplinary action as appropriate and propose specific disciplinary action to higher authority when needed.
Keep employees informed of management goals and objectives and inform higher-level supervisors about employee participation and concerns.
Ensure timely record retrieval and transfers to other VA facilities for continuity of patient care and release of information.
Monitor staff workload and production, take action to meet deadlines, evaluate performance, and ensure accuracy and appropriate quality and productivity.