Supervisory Human Resources Specialist (Employee Benefits)

Customs and Border Protection • Washington, DC

2d • Onsite

About The Position

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, HR Policy and Programs Directorate, Retirement and Benefits Branch, located in Washington, D.C. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above. Duties Joining Customs & Border Protection (CBP) will allow you to utilize your expertise and skills leading and managing the Retirements and Benefits Advisory Services Branch (RABAS) as a Branch Chief exercising full personnel management authorities for subordinate supervisors and staff in the administration of retirement and benefits counseling, processing applications, conducting seminars, and managing benefit entitlements.

Requirements

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation
• CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures
• Interpreting and applying federal retirement and employee benefits laws, regulations, policies, and guidance, including programs such as FERS, CSRS, FEHB, FEGLI, TSP, death benefits, survivor benefits, and retirement application processing.
• Developing, reviewing, or implementing retirement and benefits policies, procedures, guidance, process improvements, program reviews, analytical reports, briefings, or recommendations to ensure compliance, improve service delivery, and advise senior leadership or stakeholders on complex benefits issues.
• Leading, supervising, or directing the work of employees or teams by assigning work, setting priorities, reviewing completed work, evaluating performance, resolving operational issues, identifying training needs, and ensuring work is completed in accordance with applicable laws, regulations, policies, and timelines.
• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 10/09/2026.

Nice To Haves

• Obtain FAC-COR Level II certification within 12 months of onboarding, and complete all additional training required to maintain certification.

Responsibilities

• Directing subordinate supervisors and staff responsible for retirement and employee benefits services, including setting performance standards, evaluating performance, resolving grievances, approving selections, identifying training needs, reviewing organizational structure, and ensuring effective management-employee relations.
• Supervising and managing agency-wide retirement and benefits services, including retirement counseling, seminars, annuity estimates, retirement application processing, death benefits counseling, open season campaigns, and benefits-related employee life event processing.
• Coordinating with OPM, DHS, OCHCO, and other agencies to ensure services align with applicable regulations and operational needs.
• Developing policy, ensuring compliance, and advising leadership.
• Leading development and review of retirement and benefits regulatory guidance, evaluates program compliance and effectiveness, analyzes impacts of legislative or regulatory changes, prepares executive briefings and position papers, responds to complex inquiries, and advises senior leadership on risks, program improvements, and strategic benefits issues.

Benefits

• A career with the U.S. government provides employees with a comprehensive benefits package.
• As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed