Supervisory Health Tech (Ophthalmology)

Veterans Health Administration • Syracuse, NY

10d • Onsite

About The Position

The Syracuse VA Medical Center is recruiting one Supervisory Health Technician (Ophthalmology) for its eye clinic. The position combines direct patient care as a working supervisor with full-time administrative management of ophthalmology and eye care clinic operations. The incumbent supervises ophthalmology staff and their interactions with affiliate ophthalmology residents, and may be delegated full administrative and professional responsibility for planning and directing staff activities in an independent outpatient clinic.

The supervisor manages an assigned section or work unit, including work assignments, clinical performance monitoring, staff orientation and competency assessment, performance appraisals, compliance with regulatory and accrediting requirements, quality management and corrective action. The role also includes developing policies and procedures, managing document control, preparing performance standards and position descriptions, budget execution, and maintaining relationships with other departments. The position may include responsibility for planning and evaluating programs and coordinating care delivered within the facility or non-VA care.

The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Compressed or flexible scheduling and telework are not available; this is not a virtual position. Relocation and recruitment incentives, as well as permanent change of station, are not authorized.

Requirements

• U.S. citizenship, subject to the stated VA policy exception for non-citizens when qualified citizens cannot be recruited.
• One year of experience in a health care field; or two years of education above high school including at least six semester hours directly related to health care, or an associate degree in a health care-related field; or a qualifying combination of experience and education.
• Certification as a Certified Ophthalmic Assistant (COA) through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO).
• One year of experience equivalent to the next lower grade level for the GS-10 position.
• Ability to work independently, set priorities, delegate tasks, meet multiple deadlines, analyze organizational problems, and implement solutions that improve quality, efficiency, performance, and productivity.
• Ability to develop policy, manage equipment requests, and provide workload analysis in Ophthalmology Service.
• Leadership and managerial skills, including interpersonal relations and conflict resolution with employees, team members, managers, and other departments.
• Ability to perform the full range of supervisory duties, including assigning work, conducting competency assessments and performance evaluations, selecting staff, and recommending awards, advancements, and disciplinary actions.
• Proficiency in written and spoken English.
• Pass a pre-employment physical evaluation and meet applicable background/security investigation and onboarding requirements.
• Participate in the seasonal influenza vaccination program, as required for VA health care personnel.
• Serve a one- or two-year trial period, subject to evaluation and written certification for continued employment.
• Meet applicable Selective Service registration requirements for males born after December 31, 1959.

Nice To Haves

• Supervisory experience.

Responsibilities

• Provide direct patient care while serving as a working supervisor.
• Supervise and direct ophthalmology staff and oversee their interactions with affiliate ophthalmology residents.
• Plan and direct staff activities for the ophthalmology service or an independent outpatient clinic, as assigned.
• Prepare work assignments and monitor the clinical performance of staff, volunteers, and students.
• Conduct performance appraisals and carry out other clinical and administrative duties to meet service and medical center objectives.
• Ensure compliance with accrediting agency and regulatory requirements and the quality management program; initiate corrective action as needed.
• Ensure orientation and competency assessment of assigned staff.
• Develop policies and procedures, manage document control, and develop performance standards, position descriptions, and functional statements.
• Manage the assigned area's professional and administrative operations, including budget execution.
• Maintain interdepartmental relations to support medical center goals.
• Plan, assess, and evaluate programs and coordinate care within the facility or non-VA care, as applicable.
• Assign work, assess competencies, evaluate performance, select staff, and recommend awards, advancements, and disciplinary actions as appropriate.

Benefits

• Federal employee benefits package; specific benefits and eligibility depend on the position and individual circumstances.
• Annual leave accrual credit may be available based on prior work or military service experience, subject to request and approval before appointment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed