Supervisor

Trilogy Corporate Services • Cedar Rapids, IA

23h • Onsite

About The Position

Trilogy Corporate Services is a high-growth, innovative, and technologically advanced provider of office cleaning services to large-scale corporate clients. We’re expanding and adding personnel. Trilogy is a corporate cleaning service like you’ve never seen before.

The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians.

The role comprises four main areas of responsibility and activity:

Field Personnel Supervision: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians.
Facility Support & Cleaning Route Execution: This is a working supervisor role. You will maintain a regular cleaning route and provide hands-on facility support. This includes performing routine cleaning tasks, responding to day-to-day facility needs, restocking supplies, supporting special cleaning requests, and work as assigned. By remaining actively involved in production, you help set the pace for the team and ensure consistent execution of Trilogy’s service model.
Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy’s standards.
Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.

As a Cleaning Supervisor, you typically will:
Spend time each day cleaning
Split your time between cleaning responsibilities, general facility needs, supervising, and administrative tasks
Achieve Trilogy’s safety, quality, and production goals by providing effective supervision, training, and coaching to your team
Ensure compliance to Trilogy’s standard operating procedures and systems
Monitor your direct reports to ensure Trilogy’s safety standards are being met
Work with your staff and colleagues to resolve problems fast and appropriately
Coordinate minor building repairs & ongoing maintenance with trusted service partners
Manage various consumable supply items such as beverages, coffee supplies, etc.
Communicate daily with our client’s point of contact regarding various standing agenda items as well as any topics that arise
Successfully complete Trilogy’s Cleaning Technician training program

Requirements

• Very strong customer service skills
• Ability to calmly and effectively address conflict
• Personal organizational skills: a strong ability to keep things neat, tidy, and clean
• Punctual and dependable
• Ability to objectively review direct reports' strengths and weaknesses
• Ability to manage responsibilities and oversee the responsibilities of others
• Excellent interpersonal and communication skills including written and verbal skills
• Ability to meet deadlines and be accountable for quality and productivity
• Ability to manage multiple tasks with competing priorities
• Available to come in before scheduled shift, stay after scheduled shift, and occasionally work a weekend and/or overtime
• Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs
• Basic math skills
• Ability to be flexible with your work schedule
• Must be comfortable working in an active, professional office environment
• Carrying and using a backpack vacuum cleaner
• Pushing a cleaning cart, utility cart, and or dolly cart
• Perform repetitive duties, including climbing stairs and standing for long periods of time
• Frequently and repetitively lift, push and carry up to 50 lbs
• Frequently and repetitively bend, lift and reach
• Stoop, lay, bend, reach, squat, kneel, crouch, and twist
• Wearing Personal Protective Equipment, including but not limited to: safety glasses, safety shoes, and adhering to prescribed safety rules and guidelines

Nice To Haves

• Two years or more of supervisory or similar leadership experience
• Naturally curious and willing to learn new ways of doing things
• Can see yourself interacting with clients, upholding professionalism at all times
• Know how to make calm, rational decisions in a fast-paced environment
• Desire a role that blends hands-on cleaning with supervisory tasks

Responsibilities

• Manage a team of Cleaning Technicians, including time, attendance, and scheduling.
• Maintain field adherence to company standards and policies.
• Foster engagement and high morale among the team.
• Train new Cleaning Technicians.
• Maintain a regular cleaning route and provide hands-on facility support.
• Perform routine cleaning tasks, respond to day-to-day facility needs, and restock supplies.
• Support special cleaning requests and perform assigned work.
• Deliver high-quality, consistent results aligned with Trilogy’s standards.
• Act as the day-to-day point of contact between the client and Trilogy.
• Ensure compliance with Trilogy’s standard operating procedures and systems.
• Monitor direct reports to ensure safety standards are met.
• Resolve problems quickly and appropriately with staff and colleagues.
• Coordinate minor building repairs and ongoing maintenance with service partners.
• Manage consumable supply items.
• Communicate daily with the client's point of contact.
• Complete Trilogy’s Cleaning Technician training program.

Benefits

• Performance-based annual bonus opportunity
• Health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
• Paid time off, with additional days earned each year you work at Trilogy
• 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees