Supervisor(06038) - 200 Market Dr.
About The Position
The Supervisor role is responsible for conducting pre-planned coaching and mentoring of General Managers (GMs), Assistant Managers (AMs), and crew. This role involves planning on-the-job coaching objectives, providing suggestive coaching on key operations and management skills, conducting annual performance appraisals with positive, constructive, and actionable feedback, and offering professional development and career track mentoring to GMs and AMs. The Supervisor will also ensure operational excellence in all stores through a structured approach, reinforcing company policies and standards, identifying and diagnosing operational gaps, developing action plans, and coordinating field support resources. Additionally, the role includes financial oversight and review meetings, analyzing financial and operational data, developing executive presentations, presenting weekly updates, and ensuring stores meet operating plans through P/L reviews and quarterly business reviews. The Supervisor will also take a leadership role in market development activities to drive growth, coordinating business plans, driving local store marketing (LSM) execution, coordinating field support for LSM initiatives, empowering GMs in LSM execution, and identifying new growth opportunities.
Requirements
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
Nice To Haves
- Bachelor's Degree preferred
Responsibilities
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMs
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in under performing stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews.
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
