The North Face: Supervisor - Towson Town Center

VF Corporation•Towson, MD

About The Position

The Supervisor supports The North Face store leadership and helps deliver a high-quality customer experience. Working with the Store Manager and Assistant Store Manager, the Supervisor leads by example, coaches and develops associates, and helps maintain operational excellence in customer engagement, merchandising, and store standards. The role contributes to profitability, sales performance, and an inclusive team culture in a fast-paced retail environment. The position is part-time or limited-time, and is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. The listed hiring range is $19.50–$26.40 per hour. This position is not eligible for all VF Corporation benefit plans; eligibility details are provided during recruiting and upon hire.

Requirements

At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
Proven ability to drive results through store teams and exceed sales and profit goals.
Skill in coaching, motivating, and building high-performing, diverse teams.
Strong verbal and written communication skills and ability to influence across all levels.
Solution-oriented and flexible in a fast-paced, dynamic retail environment.
Ability to work independently, manage shifting priorities, and meet business expectations.
Comfort using word processing, spreadsheets, and retail software tools.
Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

High school diploma or equivalent is preferred.

Responsibilities

Deliver personalized customer engagement through genuine interactions.
Support the store team in achieving and exceeding sales goals by monitoring key performance indicators and meeting individual goals.
Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
Coach and develop associates to improve customer engagement and meet productivity goals.
Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
Assist with training and onboarding new team members and provide ongoing feedback and support.
Maintain visual merchandising standards and ensure product replenishment follows brand directives.
Support inventory integrity through proper shipping, receiving, and loss-prevention practices.
Promote community engagement by participating in local initiatives and events.
Uphold company policies, safety standards, and operational procedures.
Foster a positive, inclusive store environment that encourages creativity, collaboration, and learning.