Supervisor

IST Management Services•Baltimore, MD

15d•$20 - $21•Onsite

About The Position

IST Management Services is sourcing for a direct hire, full-time, supervisor position in Baltimore, MD. This position will work full time hours per day in a higher education mail room. IST is a rapidly growing business process outsourcing (BPO) company and the largest American privately-owned facilities management company. Founded in 1997, the company is a two-time recipient of the Human Resources Professional Excellence Award granted by the Society for Human Resource Management. We observe a business professional dress code. Must be willing to cross train for potential advancement opportunities!

Requirements

High school diploma or equivalent (GED)
Two years’ experience supervising or managing similar operations preferred
Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred
Must have customer service skills and be able to maintain a consistent, high level of service; Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings
Knowledge of supervisory techniques to manage, motivate and train employees
Understand U.S. Postal Service (USPS) regulations, rates, and specialized mailing procedures (e.g., registered, insured, and certified mail)
Ability to prepare reports and present information to customers
Must pay attention to detail and critically think through and resolve problems; Ability to multi-task, manage multiple accounts and establish priorities
A valid driver’s license and/or reliable transportation to and from work
Able to backfill driving the company vehicle for distribution purposes when needed
Lifting up to 55 pounds; standing for long periods of time; significant walking; willingness to cross-train for other job functions

Responsibilities

Maintain effective written and oral communications with clients and employees
Prioritize work and deploy staff as required to ensure customer needs are met in regard to on-time delivery of services and quality of work
Ensures all work standards are met on a consistent basis
Ensures all work standards are met on a consistent basis by IST site employees
Accurately prepare and distribute management reports to the client in a timely and consistent manner
Ensures maximization of productivity through efficient use of standard operating procedures; Develops new procedures to improve the operation of the site
Manages, trains and coaches’ employees and students and develops a work environment that promotes high motivation and customer satisfaction
Assign, review, plan and coordinate the workforce to optimize coverage during a workday
Ensures the proper and safe use of all equipment used by employees and students to complete tasks as assigned
Quickly troubleshoot delivery delays and track missing shipments
Ensure 100% chain-of-custody for student mail and packages