Supervisor

Maximus Global Services•Atlanta, GA

12d•$0 - $28•Onsite

About The Position

Join our team at Maximus Global Services! Maximus Global Services (MGS) ultimate vision and mission is “Our vision is to make a meaningful impact on people's lives, delivering service with integrity and passion.” “Our mission is to create exceptional experiences by empowering our people through innovation to build new strong partnerships.” MGS provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, Baltimore, Santa Ana and Las Vegas. MGS has immediate openings for Supervisor at Hartsfield–Jackson Atlanta International Airport.

Requirements

High school diploma or GED.
2-3 years’ experience in customer service at airport or similar entities.
Pass a background check and drug test
Computer literacy in MS Office packages such as Word, Excel and Outlook.
Must be able to read, write and speak English and Spanish.
Maintain a relationship with both employees and clients
Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform his job.
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Nice To Haves

Teamwork Orientation
Stress Management/Composure
Ethical Conduct
Good Communication
Customer Service
Leadership

Responsibilities

Plans and prepares the operation at least one day prior. Adjustments should be made with sufficient time. Including, wheelchair count, flight status, personnel needed for all services.
Deliver plans and assignments to the team prior to start of operations
Prepares and/or make sure the operation daily report is complete by the end of the day.
Ensure all employees follow security procedures for each entity, such as TSA, CBP and any other airport were Maximus Global Services operates.
Update Leads/Coordinators and personnel on any irregularities/changes to operations
Weekly visits to airlines management to ensure service is delivered up to standards
Address any issues with personnel, operations, and clients
Weekly control and inventory reports of equipment including wheelchairs.
Ensure personnel training is current.
Communicate to management any irregularities and/or operational requests.
Deliver end-of-shift report to management with a full recap of the operation