Supervisor (04359) - 1100 Armory Drive
About The Position
The Supervisor will conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew. This role involves planning on-the-job coaching objectives before each store visit using a store planning tool and providing "suggestive" on-the-job coaching of key operations and management skills. The Supervisor will also conduct Annual Performance Appraisals, providing "positive, constructive, and actionable" feedback, and offer professional development and career track mentoring to GMs and AMs. Additionally, the Supervisor will achieve Operational Excellence in all stores using a structured approach, reinforcing key company policies and standards, identifying and diagnosing operational gaps in underperforming stores, developing formal action plans, and coordinating field support resources. Financial Oversight and Review Meetings are also a key part of this role, including reviewing key financial variables, analyzing financial/operational data, developing executive presentations, presenting weekly updates, and ensuring stores meet operating plans through P/L reviews and quarterly business reviews. The Supervisor will also take a Leadership role in Market Development activities to drive AWUS growth, coordinating with the Market Leader and field support to develop market business plans, driving the development and execution of Local Store Marketing, coordinating field support resources to execute LSM initiatives, empowering GMs to take leadership roles in executing LSM, and coordinating with the Market Leader to identify and pursue new AWUS growth opportunities.
Requirements
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organi
Nice To Haves
- Bachelor's Degree preferred
Responsibilities
- Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMs
- Achieve Operational Excellence in all stores using structured approach
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in under performing stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
- Take Leadership role in Market Development activities to drive AWUS growth
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
