Supervisor, University Avenue
About The Position
The Supervisor of the UA Transition Program is responsible for providing supervision and mentorship to staff in a program focused on supporting residents within the Transitional Program in the Region of Waterloo. The individual will be responsible for task delegation, scheduling, supporting disciplinary action, and/or direction to staff as they develop plans that aid in the recovery and stabilization of clients. The individual will also ensure support is received to de-escalate and stabilize any crisis, and to ensure that staff connect clients with services and supports that address their health and wellbeing over the longer term.
Requirements
- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 3+ years experience supporting the homeless population
- 2+ years experience in a supervisory capacity
- Knowledge of mental health and addictions/justice support services
- Individual and group counselling skills
- Excellent assessment, risk management, and consultation skills
- Knowledge of psychiatric symptomology and psychiatric medication as well as suicide assessment and intervention
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices
- Proven experience with the mental health population while collaborating with partners and other community resources
- Excellent time management, communication, people management, etc.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage
- Strong working knowledge of Microsoft Office software (e.g. Excel, Word, etc.)
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI
Responsibilities
- Overseeing the referral and intake process of potential tenants while providing case management expertise and support to the staff
- Developing and fostering a staff team which effectively functions to meet the program goals
- Managing employee performance and performing necessary administrative duties such as vacation planning, timekeeping, and performance reviews within the context of the collective agreement
- Implementing and maintaining a system for collecting relevant statistics needed for evaluations, reports, and funding proposals
- Prioritizing and assigning shift responsibilities and duties to team members
- Facilitating case conference meetings for clients with complex needs operating from a housing first, trauma informed, hard reductionist approach
- Ensure staff adhere to policies, procedures, and/or the collective agreement
- Assist in program planning, program monitoring, achievement of service targets, and development of the annual work plan/program goals
- Maintain a conducive environment to allow for psychological stabilization in a person centered program that operates 24/7
- Provide direction to develop individual person centered service plans addressing the immediate short term needs, along with clinical and psychosocial supports
- Liaise with community support and partners
- Represent the organization at community and partner meetings and events
- Act as the On-Call responder for other 24/7 programs
- Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
