Supervisor
YOUNGWILLIAMS INC•Jackson, MS
•Onsite
About The Position
The Supervisor provides leadership and direction to a team of Application Specialists by providing daily supervision, training, and work direction. The Supervisor ensures Contract performance and customer satisfaction goals are met and inquiries and referrals are resolved timely and accurately.
Requirements
- Previous work experience using multiple computer screens, programs, and interfaces while on the telephone
- At least one year of customer service or call center experience preferred
Nice To Haves
- Associate Degree or equivalent work experience in a related field is preferred
Responsibilities
- Provides supervision and direction to team of Application Specialists and motivates, evaluates, and rewards individual and team performance
- Collaborates with management to implement policies and procedures for daily operations
- Ensures daily, weekly, and monthly productivity and quality metrics are achieved
- Proactively identifies issues and works with management to implement solutions
- Maximizes operational performance and efficiencies within the project to ensure quality customer service and timely call management
- Provides performance coaching to associates detailing areas of success and opportunities for improvement
- Regular and timely attendance
- Other duties as assigned
Benefits
- Eligible for Bonuses based on hours worked
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
