The North Face: Supervisor - Newbury Street

The North Face • Boston, MA

5d • Onsite

About The Position

The Supervisor at The North Face supports the store’s leadership team and helps deliver a high-quality customer experience. The role leads by example, coaches and develops associates, and supports operational excellence in customer engagement, merchandising, and store standards. Working in partnership with the Store Manager and Assistant Store Manager, the Supervisor contributes to store profitability, an inclusive team culture, and overall store success. This position suits someone who thrives in a fast-paced retail environment, enjoys mentoring others, and is passionate about exceptional service.

Requirements

• At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
• Proven ability to drive results through store teams and exceed sales and profit goals.
• Skilled in coaching, motivating, and building high-performing, diverse teams.
• Strong verbal and written communication skills, with the ability to influence across all levels.
• Solution-oriented and flexible in a fast-paced, dynamic retail environment.
• Able to work independently, manage shifting priorities, and meet business expectations.
• Comfortable using word processing, spreadsheets, and retail software tools.
• Able to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.

Nice To Haves

• High school diploma or equivalent is preferred.

Responsibilities

• Deliver personalized customer engagement through genuine interactions.
• Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators while also achieving individual goals.
• Model selling behaviors and foster a consumer-centric mindset through authentic customer interactions.
• Coach and develop associates to deliver high levels of customer engagement and meet productivity goals.
• Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
• Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
• Assist in training and onboarding new team members, and provide ongoing feedback and support.
• Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
• Support inventory integrity through proper shipping, receiving, and loss prevention practices.
• Promote community engagement by participating in local initiatives and events.
• Uphold company policies, safety standards, and operational procedures.
• Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.

Benefits

• Eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential.
• VF Corporation offers benefit programs; detailed benefit information is provided during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED