Supervisor - Gallery Patio & Lounge

AMS of UBC•Vancouver, BC

3d•Onsite

About The Position

The Alma Mater Society (AMS) is the University of British Columbia’s (UBC) student society, and works to improve the academic, social and personal lives of the 56,000 UBC students at its Vancouver campus. The AMS also runs nine food and beverage outlets, a catering and conference operation, and the AMS Student Nest, providing on-campus employment opportunities and generating revenue that goes directly back into supporting the students at UBC. The Gallery is a restaurant/lounge located on the 4th floor of the Nest. The Supervisor is responsible for superior and timely guest service and beverage quality at the Gallery Lounge & Patio. The ideal candidate has an outgoing, friendly personality and enjoys interacting with people while being hands on. Additionally, the candidate must take initiative in taking steps to make sure the bar is clean, operating efficiently, and promoted well.

Requirements

Minimum 1 year of Supervisor experience in a high-volume bar and restaurant environment
Minimum 3 years of experience in full-service restaurants.
Ability to do shift work (daytime, evenings, weekends and holidays)
Ability to work in a fast-paced environment and remain calm under pressure
Working knowledge of Point of Sale, Microsoft Excel, Word and Outlook is required
Serving-It-Right Certification required
Excellent communication skills, both verbal & written English
Ability to stand for extended periods of time
Ability to lift up to 60kgs (132lbs)
Ability to learn quickly, build relationships and work in a team-based environment

Nice To Haves

Food Safe Level 1 or higher an asset
Inventory management software knowledge (ideally Optimum Control) is an asset
Basic Security Training (BST) certification an asset

Responsibilities

Ensure the successful and safe operation of the Gallery, providing excellent guest experience and quality management.
Book and coordinate events and reservations.
Ensuring safe liquor service and compliance according to legal requirements and AMS standards and procedures.
Achieving sales goals through ongoing upselling, giving recommendations to guests and ensuring timely service according to AMS standards and guidelines.
Handling cash transactions and staying focused and levelheaded under pressure
Applying proper accounting principles to balance the till at the end of the shift
Reducing waste and spillage by following AMS procedures, recipes and guidelines
Ensuring labor targets are achieved by deploying staff according to business needs
Demonstrating excellent in-depth knowledge about products, AMS services and businesses, the venue and other services within the building and on campus
Assisting the outlet management with supervision of the operation through assigning employees to maximize guest service, sales and to ensure maximum safety for patrons and employees alike
Maintaining a clean and safe work environment
Demonstrating excellent grooming and uniform standards according to AMS procedures
Clearing and cleaning tables throughout shift and putting debris in the appropriate area (garbage, recycling, glass washer, etc.)
Ensuring all cabinets, coolers, pub doors and office safe are locked at the end of the night
Completing the open/close checklist before signing out
Assessing, ordering and receiving inventory to maintain appropriate level of product stock
Report operational problems and maintenance issues to the manager
Keeping informed of upcoming events and promotions
Providing information to the public regarding all aspects of the bar's operations
Working with the AMS mission statement and values to operate a successful department
Other duties as required