The North Face: Supervisor - Grove City
About The Position
The Supervisor supports The North Face store leadership team and helps deliver a high-quality customer experience. Working with the Store Manager and Assistant Store Manager, the Supervisor leads by example, coaches and develops associates, and supports operational excellence across customer engagement, merchandising, and store standards. The role contributes to store profitability, an inclusive team culture, and overall store success in a fast-paced retail environment. The Supervisor delivers personalized customer service, supports sales goals, monitors performance indicators, and models effective selling behaviors. The role also supervises daily operations, supports stockroom and inventory processes, assists with team training, maintains visual merchandising, participates in community initiatives, and upholds company policies and safety procedures. The position requires 1+ years of retail or store leadership experience in a fast-paced, customer-focused environment. A high school diploma or equivalent is preferred, though hands-on experience and demonstrated achievements are valued.
Requirements
- At least 1 year of retail or store leadership experience in a fast-paced, customer-focused environment.
- Proven ability to drive results through store teams and exceed sales and profit goals.
- Skill in coaching, motivating, and building high-performing, diverse teams.
- Strong verbal and written communication skills and ability to influence across all levels.
- Solution-oriented and flexible in a fast-paced, dynamic retail environment.
- Ability to work independently, manage shifting priorities, and meet business expectations.
- Comfort using word processing, spreadsheets, and retail software tools.
- Ability to stand and move throughout the store for extended periods and perform physical tasks such as bending, reaching, squatting, climbing ladders, and lifting light to moderate weight, with or without reasonable accommodation.
Nice To Haves
- High school diploma or equivalent; hands-on experience and demonstrated achievements are also valued.
Responsibilities
- Deliver personalized customer engagement through genuine interactions.
- Support the store team in achieving and exceeding sales goals by monitoring progress against key performance indicators and achieving individual goals.
- Model selling behaviors and promote a consumer-centric mindset through authentic customer interactions.
- Coach and develop associates to deliver strong customer engagement and meet productivity goals.
- Supervise daily store operations, including opening and closing procedures, floor coverage, and task delegation.
- Support stockroom operations by organizing inventory, processing shipments, and ensuring timely product flow to the sales floor.
- Assist with training and onboarding new team members and provide ongoing feedback and support.
- Maintain visual merchandising standards and ensure product replenishment aligns with brand directives.
- Support inventory integrity through proper shipping, receiving, and loss prevention practices.
- Promote community engagement by participating in local initiatives and events.
- Uphold company policies, safety standards, and operational procedures.
- Foster a positive and inclusive store environment that encourages creativity, collaboration, and learning.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
