Supervisor (06033) - 426 Furr St. South Hill VA 23970
About The Position
This role involves conducting pre-planned coaching and mentoring for General Managers (GMs), Assistant Managers (AMs), and crew members. The supervisor will plan coaching objectives before store visits, provide on-the-job coaching for key operations and management skills, and conduct annual performance appraisals with constructive feedback. Additionally, the role includes providing professional development and career track mentoring. The supervisor is responsible for achieving operational excellence in all stores by reinforcing company policies, identifying and diagnosing operational gaps, and developing action plans. This includes coordinating with field support resources. The role also involves financial oversight, including reviewing financial variables, analyzing data, developing presentations, and presenting weekly updates. The supervisor will ensure stores meet operating plans through P/L reviews and quarterly business reviews. A key aspect of the role is taking a leadership role in market development activities to drive growth, coordinating market business plans, driving local store marketing (LSM) initiatives, empowering GMs in LSM execution, and identifying new growth opportunities.
Requirements
- Minimum 3 years multi-unit experience in restaurant/retail industry
- Experienced in ensuring operational effectiveness for multi-unit organizations
Nice To Haves
- Bachelor's Degree preferred
Responsibilities
- Conduct "Pre-planned" Coaching and Mentoring of GMs, AMs and crew
- Plan on-the-job coaching objectives before each store visit using store planning tool
- Provide "suggestive" on-the-job coaching of key operations and management skills to GMs, AMs and crew
- Conduct Annual Performance Appraisals
- Provide "positive, constructive, and actionable" feedback
- Provide professional develop and career track mentoring to GMs and AMs
- Achieve Operational Excellence in all stores using structured approach
- Reinforce execution of key company policies and standards
- Identify and diagnose most important ongoing operational gaps in under performing stores
- Develop formal action plans to resolve gaps
- Coordinate field support resources (Field Trainer, Human Resources, Operations Evaluator) where required
- Review key financial variables as part of store visit "pre-planning"
- Analyze and track key financial/operational data to derive meaningful business insights
- Develop short executive presentations (e.g. MS Excel/Powerpoint) to communicate key trends and results
- Present financial/operational weekly updates during Market Leader and area GM meetings
- Ensure stores are meeting operating plan through the use of P/L reviews and quarterly business reviews
- Take Leadership role in Market Development activities to drive AWUS growth
- Coordinate with Market Leader and field support to develop market business plans
- Drive the development and execution of Local Store Marketing
- Coordinate field support resources (Market Specialists) to execute LSM initiatives
- Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.)
- Coordinate with Market Leader to identify and pursue "new" AWUS growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
