Supervisor - Makers Union (Arlington)

Thompson Hospitality Corporation•Arlington, VA

About The Position

We’re looking for a passionate and motivated Supervisor to help lead a dynamic team in delivering exceptional guest experiences in a fun, fast-paced environment. As a Supervisor, you’ll play a key leadership role—guiding daily operations, supporting team members, and ensuring that each guest feels welcomed and cared for. You'll foster a positive work culture rooted in teamwork, quality, and outstanding service. Makers Union was created with inclusiveness at its core, reimagining the modern pub experience. It features craveable, locally sourced food and drinks from regional breweries, distilleries, roasters, and wineries. The fun and approachable menu blends classic favorites with globally inspired dishes that reflect the local diversity of the area. Designed for versatility, Makers Union is a welcoming space for everything from watching a game or rolling solo to socializing with friends or dining with family. Thompson Hospitality is of the largest restaurants, food service, and facilities management companies in the country. We are highly built upon our values, do the right thing, do the best you can, and treat others how you want to be treated, which are shaped by more than 33 years of relationships with our clients, guests, and communities.

Requirements

Experience in food and beverage.
Experience as a supervisor.
An amazing work ethic.
Ability to stand and walk for extended periods (up to 6–8 hours).
Lift and carry up to 20 lbs (e.g., menus, high chairs, booster seats).
Reach, bend, and stoop occasionally.
Use hands and arms to operate reservation systems and phones.
Clear verbal communication skills and ability to interact with guests in a busy environment.
Ability to remain calm and composed while multitasking in a fast-paced setting.

Responsibilities

Lead and inspire team members to deliver outstanding customer service.
Oversee daily operations to ensure a smooth and efficient workflow.
Train new team members and provide continuous coaching and feedback.
Foster a welcoming and inclusive atmosphere for both guests and staff.
Maintain high-quality standards to ensure products are prepared to perfection.
Monitor inventory levels and place orders as needed to meet demand.
Collaborate with management to implement new initiatives and improvements.
Address guest feedback and concerns promptly to ensure a positive experience for all.
Uphold health and safety guidelines to maintain a clean and safe environment.
Cultivate a positive and respectful work culture that promotes teamwork and excellence.