Supervisor (Part-Time)

Pandora•Edinburgh, IN

5d•Onsite

About The Position

At Pandora, we believe in creating moments that matter — for our customers and our team. As a Supervisor, you’ll take the lead on retail operations, coach and inspire a high performing team to beat their targets and deliver a world-class customer experience. If you’re passionate about people, performance, and creating meaningful moments, then we’d love to have you join us! Named one of the Sunday Times’ ‘Best Places to Work 2023’ in the UK, Pandora is a company that dares to dream, cares deeply, and empowers its people to deliver exceptional results — every single day. As a Supervisor, you’ll oversee the running of the busy sales floor, motivate and coach your team of sales assistants to unlock their full sales potential and ensure our customers enjoy a personalised, meaningful shopping experience. You’ll champion our brand values of Dream, Dare, Care, and Deliver and take ownership of daily store operations. Enjoying a fast-paced, sometimes high-pressured retail environment is essential. Supervisors will lead by example, so will be set their own personal KPIs and sales targets.

Requirements

Proven experience in driving sales and profitability
A passion for driving a culture of exemplary customer service
Strong communication skills in order to establish and coach a high performing team
The ability to be adaptable and flexible to changing business needs and remain confident in a fast-paced environment
A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
Are driven by KPIs and get excited by hitting and exceeding targets
A well-presented appearance with a taste for desirable products and a passion for retail

Nice To Haves

Prior experience with a leading brand and/or desirable consumer product retailing is preferred.
If you are a senior sales assistant, or current supervisor looking for your next challenge, then this could be the opportunity for you.

Responsibilities

Hold daily team briefs, sharing store’s KPIs, and motivate the team in beating these
Drive exceptional service through role-modelling our selling ceremony and deliver on KPIs
Perform store walks; understand the importance of commerciality and how this shapes the visual merchandising in store
Monitor sales performance and take actions to support team success
Handle serious complaints that have been escalated with professionalism and care
Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals’ personalities and needs
Use your deep product knowledge and passion for storytelling to create personal, unforgettable experiences and to inspire love for Pandora’s sustainability, design, and craftsmanship
Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV, conversion and productivity
Act as key holder for the store and ensure the relevant store opening/closure procedure is carried out
Cashing up and reconciling the till systems
Assist the store management with administrative duties including recruitment and conducting investigations and disciplinary hearings if required
Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
Operating the till system, handling financial transactions including returns and exchanges, and handle any escalations from the wider team
Always being alert while on the shop floor and following company security policies and procedures to keep the wider team and customers safe

Benefits

Monthly Bonus Scheme (10-20%)
Generous Employee Discount
Annual Jewellery Uniform Allowance
Other Excellent Benefits
Highly competitive hourly pay
Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets are achieved!)
Generous jewellery uniform allowance to express your style and individuality
Employee discount to treat yourself and your loved ones
‘Wear box’ access: Select jewellery to wear each time you’re working
Exclusive retail, hospitality, and entertainment discounts via our online benefits platform
Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid, and lots more
Parties, incentives and gifts throughout the year
Clear career progression and training opportunities, empowering you to grow and succeed