Supervisor

IMAX•Indianapolis, IN

1d•$11•Onsite

About The Position

As a Supervisor at the IMAX® Theater in the Indiana State Museum, you'll play a key role in overseeing smooth operation of the theatre ensuring safety and security of the facilities, while providing the best customer service.

Requirements

Must have or be able to secure a liquor license.
Availability on nights, weekends, and holidays
Previous customer service-related experience

Nice To Haves

Previous team leading experience
Demonstrate the ability to interact with the public and co-workers in a friendly, enthusiastic, and outgoing manner
Follow safe workplace practices in a fast-paced environment
Ability to work under pressure
Use critical thinking/problem solving skills to effectively resolve customer issues and/or effectively communicate those issues to managers
A love of movies and the theater-going experience!

Responsibilities

Monitor and manage the daily operations of the theatre including cash handling, delegating tasks to staff, preparing the theater in a timely manner, and friendly customer service.
Supervise and support the Floor Staff team, ensuring they are well-trained, motivated, and performing their duties effectively.
Provide top-notch customer service, including greeting, directing, ticket-taking, making announcements, opening doors, and handling any other customer service duties as needed.
Handle online and phone customer requests and issues, providing effective resolutions and escalating to management when necessary.
Master our Point-of-Sale system to sell tickets and concessions to guests.
Handle daily calibration of the digital projector and escalate any issues to the Network Operations Center.
Conduct regular inspections of the theatre facilities to ensure cleanliness, safety, and functionality.
Ensure compliance with safety and operational standards.
Work closely with managers about staff, events, and daily tasks.
Handle the cash and weekly deposits with accuracy.
Take on additional responsibilities as required.