Supervisor

ABM US•Tracy, CA

About The Position

The Supervisor leads site janitorial and porter staff and oversees service delivery at assigned client locations. The role maintains client relationships, serves as the main contact for client liaisons, and works to ensure quality standards and service issues are addressed promptly. The Supervisor plans and assigns work schedules, monitors timekeeping, arranges substitutions or performs work when absences could affect contracted services, and provides emergency and off-hour support. The position promotes a strong safety culture and trains staff on PPE, safe movement, site security protocols, cleaning methods, supplies and chemicals, SDS and OSHA requirements, and the safe operation of cleaning equipment. The Supervisor also looks for opportunities to provide additional billable project work to clients.

Requirements

At least 2 years of experience supervising employees.
Experience effectively managing teams, including staff retention, counseling, and developing team members.
Proficiency in MS Office, including Outlook, Word, and Excel.
Valid driver’s license and satisfactory driving record to operate company vehicles to and from customer work sites.
Ability to handle confidential information with discretion.
Detail-oriented, with a high level of accuracy.
Strong organizational, multitasking, and prioritization skills.
Excellent interpersonal and communication skills, including the ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High school diploma or GED.

Nice To Haves

Experience in the commercial cleaning industry.

Responsibilities

Establish and maintain strong client relationships with a positive customer service orientation.
Serve as the main point of contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
Provide leadership and support, including availability for emergency and off-hour support.
Promote a strong safety culture and train staff to use PPE and follow safe movement practices.
Plan and assign work schedules to meet service delivery expectations.
Ensure timely responses to client-reported emergency cleaning situations.
Train staff on building and property security protocols at assigned client locations.
Train staff on ABM standard cleaning methods and client-specific cleaning protocols.
Train staff to use and store cleaning supplies and chemicals appropriately, including in standard or green-cleaning environments; maintain SDS sheets and OSHA requirements.
Train staff in the safe operation of cleaning equipment, including buffers and scrubbers.
Train and manage site janitorial and porter staff.
Continuously monitor employee timekeeping entries for adherence to assigned schedules and company policy.
Identify opportunities to increase revenue through additional billable project work for new or existing clients.
Arrange staff substitutions or personally perform work when absences could affect timely completion of contracted work.