Supervisor (Monday-Friday 6:30am–3:30pm)

Chimes•Fort Bragg, NC

1d•Onsite

About The Position

Responsible for ensuring that Custodians and Lead Workers perform cleaning and building services according to contract specifications and company directives. Supervises cleaning and floor care services operations and logistics; interacts as a company representative between crew leaders and customers; ensures contract tasks are completed to standards; enforces quality plans and practices within the operational teams. Position requires strong leadership, management, and interpersonal skills with clear compassion and respect for employees and persons with disabilities.

Requirements

Reads, writes, and speaks (communicate and relate information) English
Valid driver’s license from state of residence and ability to drive, if applicable for site
License must have been valid for at least 3 years
Acceptable driving record as determined by Agency’s insurance carrier and by Chimes DC policies and procedures
If driving 15 passenger van, must be at least 25 years old
High School diploma or equivalent preferred
Valid CPR/FR certification preferred
Knowledge of IWatch Government requirements
Knowledge of green cleaning principles and CIMS certification requirements
Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
Knowledge of regulatory standards, hospital standards, and facility management
Knowledge of HAZMAT/ Environmental requirements
Knowledge of vehicle maintenance procedures and insurance claims procedures
Knowledge about regulations for OSHA, SDS, Fire and Safety, Hazard Communications, and Blood-borne Pathogens
One (1) to Three (3) years experience within the past four (4) years in directing cleaning type operations for buildings of the approximate size of the building(s) to be cleaned under this contract
Demonstrated ability and knowledge of custodial service operation supervision as well as relevant equipment and chemicals and their applications
Demonstrated advance skills, knowledge, and abilities with Analytical Spreadsheets to include Formulas, Percentages, Workbooks, and Statistics for Corporate/Executive Level Presentations and USG future negotiation efforts

Nice To Haves

College degree preferred

Responsibilities

Complies with all Agency policies and procedures and follows contract specifications
Keeps up with contract changes, modifications, and provisions
Reads, writes, and speaks (communicate and relate information) English
Supervises daily operational performance to comply with contract Terms and Conditions, Performance Work Statement, Frequency of Services, and all special projects required or requested under Inventory Building and Services
Reviews and analyzes Daily/Weekly Workload Schedule (D/WWS) for accuracy, coordination, and synchronization of requirements by Technical Exhibit (TE)
Reviews and maintains accurate Daily Workload Schedules of contractual services completes/not completed reports
Maintains daily electronic records of the Non-Completed Services and records reason for non-contractual compliance by TE in coordination with site management
Supervises operation daily plans to meet all contractual requirements and internal daily capabilities
Supports site management in accomplishing all daily custodial activities, periodic custodial activities, and special projects
Reviews internal calendars on a monthly basis for operational synchronization, time management analysis, and statistical studies to continue operational productivity and performance improvements
Maintains and reports Daily and Weekly Performance and Productivity on advanced Excel Spreadsheets of the SQFT completed and not completed by workday
In coordination with site management, reviews the daily operation reports required by Ft. Bragg Dept of Public Works (DPW) for accuracy and validation
Assists with any staffing coordination, synchronization, or challenges that can affect the operational performance in case of APM or PM absences
Assists with the supervision of team performance levels and capabilities to adequately conduct the contractual operational requirements by day per team
Assists management to ensure operational and logistics supply capabilities are appropriate to meet contract requirements
Presents ideas and recommendations to management based on contract needs
Maintains effective, efficient, and positive relationships with coworkers, customers, and government staff
Ensures customer satisfaction with contractual requirements
Trains employees in proper cleaning procedures
Acts as mentor to newly hired custodians
Promptly answers/responds to all calls or messages from APM, PM, or representatives
Ensures all work follows Chimes DC Quality Control Program and OSHA guidelines
Maintains daily time and attendance records for assigned staff
Verifies acceptability of leave requests and return to work documentation
Ensures compliance with dress code and personal hygiene standards for self and staff
Ensures compliance with safety and security procedures for self and staff
Assists in keeping and accounting for SDS book current and chemical list updated
Completes paperwork and reports according to established guidelines and on time
Evaluates, disciplines, supervises, and provides feedback to assigned staff
Accounts for supplies and reports needs to management
Reports malfunctioning fixtures and necessary building repairs to management
Ensures accountability, care and maintenance of property, chemicals and equipment
Passes and complies with CPR/First Aid training and OSHA training
Attends meetings and training programs and relates information to employees
Attends work regularly and remains on site for scheduled shift
Passes and complies with all building and security requirements and procedures
Assists with completion of new hire paperwork
Acts as APM in absence of the APM if required
Works with outside agency staff and job coaches to aid Chimes employees
Performs other duties, tasks, and special projects as required