Supervisor | Client Onboarding

CBIZ•North Canton, OH

2d•Hybrid

About The Position

This role involves supervising a team, focusing on client onboarding within the insurance industry. The supervisor will be responsible for guiding and managing staff, ensuring adherence to policies and procedures, and maintaining high standards of productivity, service, and quality. The position requires strong leadership, technical knowledge, and excellent communication skills.

Requirements

High School Diploma or GED equivalent required.
More than 5 years customer service experience in the insurance industry required.
Must maintain current required licenses and certifications relevant to field of expertise.
Demonstrate industry experience and technical knowledge in area of expertise.
Proficient use of applicable technology.
Demonstrated ability to communicate verbally and in writing throughout all levels of the organization, both internally and externally.
Strong communication skills both oral and written with all levels of organization, both internally and externally.

Nice To Haves

Bachelor's degree

Responsibilities

Assign, monitor and review progress and accuracy of work, direct efforts and provide technical guidance on more complex issues.
Assume accountability for decisions made by subordinate staff.
Provide major input into hiring decisions.
Provide major input into rewarding and disciplinary actions.
Execute annual goals and priorities.
Ensure subordinates perform work as prescribed by policies and procedures in order to achieve productivity, service, and quality standards.
Administer and execute policies and procedures affecting staff.
Analyze and resolve problems, interpret policies and demonstrate solid subject matter knowledge.
Motivate, guide, and train staff.
Listen and resolve grievances.
Additional responsibilities as assigned.