3rd Shift

Flagship Facility Services, Inc.•Fletcher, NC

3d•Onsite

About The Position

The Janitorial Supervisor is responsible for ensuring that the janitorial staff cleans and maintains the client’s premises to the standards set by FlagShip Holding Company. This role involves supervising employees, evaluating performance, inspecting work areas, and resolving issues to ensure continuous quality improvement and exceed customer expectations. The supervisor will also handle customer concerns, manage purchasing activities, and provide on-the-job training.

Requirements

Ability to multi-task in a fast-paced environment with constantly changing priorities and high customer demand.
Knowledge of proper use of equipment, materials, and supplies used in maintenance work.
Excellent internal and external customer service skills.
Professional appearance and demeanor.
Ability to lead others and motivate people.
Ability to work individually and as part of a team; intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
Microsoft Office skills (Excel, Word) plus Gmail, Google Docs, Google Calendar.
Excellent written and verbal communication skills.
High School diploma or GED.
Three to five years related experience and/or training; or equivalent combination of education and experience, preferably in the janitorial/facilities field.
Clean DMV record.
Pass criminal background screening.
Authorized to work in the U.S.

Nice To Haves

Bi-lingual English/Spanish desired.

Responsibilities

Supervise employees and delegate operations schedule to ensure proper work area coverage.
Evaluate performance of personnel and inspect assigned areas to ensure proper work performance, including hands-on support for tasks like dust mopping, sweeping, stripping/refinishing, carpet scrubbing, servicing restrooms, and window washing.
Identify and define problems, resolve issues, and make recommendations to management, staff, and customers for continuous quality improvement.
Report any issues, concerns, or discrepancies to the Operations Manager/Operations Coordinator.
Address customer concerns and inquiries and report any new or changing job/work orders.
Perform, track, and evaluate purchasing activities, supply and equipment usage, and repairs, ensuring compliance with labeling, dilution, and storage requirements according to company, customer, and OSHA standards.
Provide on-the-job training for staff/employees on job-specific tasks.
Participate in company and customer training, ensuring effective communication and distribution of information.
Carry out management responsibilities in accordance with company policies, customer rules, and applicable laws.