Supervisor

Trilogy Corporate Services • Green Oak Township, MI

1d • Onsite

About The Position

The role of a Cleaning Supervisor is to deliver smooth-running field operations and total quality assurance for our clients. You will be directly responsible for a team of Cleaning Technicians. The role comprises four main areas of responsibility and activity: Field Personnel Supervision: In addition to providing routine cleaning, you will manage a team of Cleaning Technicians. Responsibilities include: time, attendance and scheduling; maintaining field adherence to company standards and policies; and fostering engagement and high morale. As a Cleaning Supervisor, you will be responsible for training new Cleaning Technicians. Facility Support & Cleaning Route Execution: This is a working supervisor role. You will maintain a regular cleaning route and provide hands-on facility support. This includes performing routine cleaning tasks, responding to day-to-day facility needs, restocking supplies, supporting special cleaning requests, and work as assigned. By remaining actively involved in production, you help set the pace for the team and ensure consistent execution of Trilogy’s service model. Quality Assurance: You are responsible for delivering high-quality, consistent results that are aligned with Trilogy’s standards. Client Point of Contact: You will act as the day-to-day point of contact between our client and Trilogy. Your goal is to ensure that the client always has a positive experience with Trilogy and our services.

Requirements

• Basic math skills
• Ability to be flexible with your work schedule
• Comfortable working in an active, professional office environment
• Ability to carry and use a backpack vacuum cleaner
• Ability to push a cleaning cart, utility cart, and/or dolly cart
• Ability to perform repetitive duties, including climbing stairs and standing for long periods of time
• Ability to frequently and repetitively lift, push, and carry up to 50 lbs
• Ability to frequently and repetitively bend, lift, and reach
• Ability to stoop, lay, bend, reach, squat, kneel, crouch, and twist
• Ability to wear Personal Protective Equipment, including safety glasses and safety shoes, and adhere to prescribed safety rules and guidelines
• Valid driver's license and clean driving record
• Very strong customer service skills
• Calmly and effectively address conflict
• Personal organizational skills
• Punctual and dependable
• Objectively review your direct reports' strengths and weaknesses
• Manage your responsibilities and oversee the responsibilities of others
• Excellent interpersonal and communication skills including written and verbal skills
• Meet deadlines and be accountable for quality and productivity
• Manage multiple tasks with competing priorities
• Available to come in before your scheduled shift, stay after your scheduled shift, and occasionally work a weekend and/or overtime
• Familiar and comfortable using Gmail/Outlook or similar email programs, as well as Google Docs/Microsoft Word and other similar computer programs

Nice To Haves

• Two years or more of supervisory or similar leadership experience
• Demonstrate excellent written and verbal communication skills
• Naturally curious and willing to learn new ways of doing things
• Can see yourself interacting with clients, upholding professionalism at all times
• Know how to make calm, rational decisions in a fast-paced environment
• Desire a role that blends hands-on cleaning with supervisory tasks

Responsibilities

• Manage a team of Cleaning Technicians, including time, attendance, and scheduling.
• Maintain field adherence to company standards and policies.
• Foster engagement and high morale among the cleaning team.
• Train new Cleaning Technicians.
• Maintain a regular cleaning route and provide hands-on facility support.
• Perform routine cleaning tasks, respond to day-to-day facility needs, and restock supplies.
• Support special cleaning requests and perform other assigned duties.
• Deliver high-quality, consistent results aligned with Trilogy’s standards.
• Act as the day-to-day point of contact between the client and Trilogy.
• Ensure compliance with Trilogy’s standard operating procedures and systems.
• Monitor direct reports to ensure safety standards are met.
• Resolve problems quickly and appropriately with staff and colleagues.
• Coordinate minor building repairs and ongoing maintenance with service partners.
• Manage consumable supply items.
• Communicate daily with the client’s point of contact.
• Manage HQ and Branch cleaning routes, including site checks and filling in on routes.
• Complete Trilogy’s Cleaning Technician training program.

Benefits

• Salary range of $26.00 per hour
• Full-time
• Performance-based annual bonus opportunity
• Health insurance, dental insurance and optical insurance available to all employees and Trilogy pays for most of the premium
• Paid time off, with additional days earned each year you work at Trilogy
• 9 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed