Supervisor (open availability, Rockefeller Center)

Magnolia Operating•New York, NY

15h•Onsite

About The Position

Magnolia Bakery is seeking a Supervisor to lead the front of house staff and uphold the company's core values, mission statement, brand integrity, product quality, and customer service standards. The bakery has grown from its first location in NYC's West Village in 1996 to a globally recognized brand with multiple locations in the US and internationally, as well as an emerging grocery business.

Requirements

Minimum of one (1) year of supervisory experience overseeing 10 or more employees in a food service or retail service environment.
Leadership skills including strong ability to inspire and motivate a diverse group of individuals.
Excellent communication, supervisory and customer service skills.
Problem solving and trouble shooting skills.
High energy person able to work in a fast paced environment.
Follows policies and procedures.
Understands expectations of the role and works within boundaries of the role.

Responsibilities

Work directly with the manager on duty to support, direct and motivate staff.
Maintain open lines of communication with management and staff.
Assist management with scheduling of breaks and meal periods.
Support management with adherence to policies, procedures, and job assignments.
Train staff on Company process, policies, procedures, and job assignments.
Perform regular daily store activities such as opening and closing procedures.
Perform good customer service by assisting customers in person or on the phone.
Answer product and order inquiries.
Demonstrate teamwork within the bakery by leading by example and working side by side promoting the ideals of teamwork.
Ensure each customer receives exceptional customer service by providing a friendly environment which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other components of exceptional customer service.
Effectively direct and lead staff to deliver the same quality service.
Resolve customer problems with a sense of urgency.
Help to create a development plan for each FOH employee to maintain full individual potential.