Supervisor
About The Position
JD Sports is a sports-fashion retail company established in 1981, aiming to inspire globally minded consumers through a connection to the universal culture of sport, music, and fashion. The JD Group is a leading global omnichannel retailer of Sports, Fashion, and Outdoor brands, continuously expanding its retail stores across Canada and developing diverse talent. The company sets the global standard for retail experience by delivering authentic brands in premium environments. The Retail team is seeking a Supervisor for the JD Sports Mic Mac Mall location. This role involves delivering excellent customer experience, fostering team growth and development, and ensuring operational excellence through managerial tasks such as scheduling, maintaining inventory, and evaluating employee performance.
Requirements
- Minimum 2 years of retail management or keyholder experience.
- Passionate and knowledgeable about streetwear and sneaker culture.
- Experience supervising, training and coaching sales associates.
- Confident and comfortable engaging customers to deliver an elevated experience.
- Motivated to achieve great results because of one's enthusiasm from interacting with customers and athletic products.
- Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis
- Is resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment.
- High level of ethics, values, integrity, and trust.
- Flexible availability – including nights, weekends, and holidays.
- Leadership - You're an inspirational and dynamic leader who is naturally warm and compassionate towards others with an insatiable drive to exceed results and celebrate successes.
Responsibilities
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered.
- Train and grow a team who are focused on delivering outrageous experiences to our community through coaching and feedback.
- Generate business results and achieve key KPIs
- Delivering sales, customer experience, merchandising, visual, and operational expectations.
- Act as a partner between customers, sales associates and store leadership.
- Ability to learn and share expertise of products and trends to fit customer’s needs.
- Maintains an awareness of all product knowledge, and current or upcoming product / trends.
- Contributes to a positive and inclusive work environment.
- Support key initiatives as empowered by and in partnership with the Store Manager.
- Take a proactive approach to growing the business through community outreach.
- Choose culture first in everything you do, with a commitment to personal growth and self-awareness.
- Provide outrageous experiences 100% of the time, sharing our awesome products with our Community.
- performing managerial tasks, such as scheduling, maintaining inventory, and/or evaluating employee performance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
