Supervisor

Maximus Global Services•Orlando, FL

8h•Onsite

About The Position

A Supervisor of Maximus Global Services is responsible for overseeing and ensuring day-to-day operations. The Supervisor’s duties and responsibilities are to ensure their Leads and Coordinators are prepared for their operations with manning’s, equipment and personnel. Key components of this position are constant communication, continuous proactivity and employee management.

Requirements

High school diploma or GED.
2-3 years’ experience in customer service at an airport or similar entities.
Pass a background check and drug test.
Computer literacy in MS Office packages such as Word, Excel and Outlook.
Must be able to read, write and speak English.
Maintain a relationship with both employees and clients.
Supervisors must have a good working knowledge of management practices and principles so they can efficiently perform their job.
The job requires someone with critical thinking skills who can quickly observe a situation and make the appropriate response.
Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.

Responsibilities

Plans and prepares the operation at least one day prior, making adjustments with sufficient time, including wheelchair count, flight status, and personnel needed for all services.
Delivers plans and assignments to the team prior to the start of operations.
Prepares and/or ensures the operation daily report is complete by the end of the day.
Ensures all employees follow security procedures for each entity, such as TSA, CBP, and any other airport where Maximus Global Services operates.
Updates Leads/Coordinators and personnel on any irregularities/changes to operations.
Conducts weekly visits to airlines management to ensure service is delivered up to standards.
Addresses any issues with personnel, operations, and clients.
Performs weekly control and inventory reports of equipment, including wheelchairs.
Ensures personnel training is current.
Communicates to management any irregularities and/or operational requests.
Delivers an end-of-shift report to management with a full recap of the operation.