Supervisor

Black Bear Diner•Baytown, TX

32d•Onsite

About The Position

At Black Bear Diner, we have been serving Good Old Fashioned Family Food since 1995. We are a fun, family-friendly concept known for our great homemade food, large portions and genuine, friendly service. The overall responsibility of a Supervisor at Black Bear Diner is to work under the Management team and directly with team members during the daily operations of the Diner.

Requirements

High School or GED.
Previous shift supervisory restaurant experience desirable.
No one under the age of 21 is allowed to be a Supervisor.
Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.
To be able to solve problems and deal with a variety of complex issues that is common in the Food service business. Must be able to exercise sound judgment in considering course of action.
Handles day-to day work challenges confidently; is willing and able to adjust to multiple demands, shifting priorities, and rapid change; ability to work a variety of shifts and times of day.
Understanding of effective practices in dealing with customers, exhibiting a positive and professional appearance, demeanor, and dynamic energy.
Proficient in computer based program systems utilized by Black Bear Diner. Proficient in Excel, Word, as well as the Internet.
Must have a valid driver’s license, current car insurance.
Candidates are required to pass background check as a condition of promotion or hire to this position unless otherwise prohibited by state law.
Complies with all company standards related to appearance and uniform standards.

Responsibilities

Knowledgeable in all front and back of house functions and is able to assist when needed.
Knowledgeable in Black Bear Diner Standard in both front and back of house.
Adept at Guest recovery procedures.
Follows proper procedures and specifications in preparation and serving of food products.
Controls diner inventory through established inventory system.
Use Black Bear Diner approved labor guidelines. Adjusts labor to changes in sale volume.
Conducts check of team member time edits and clock ins under guidance of General and/or Assistant Manager.
Ensure that food safety practices comply with Black Bear Diner standards as well as local Health Department regulations.
Protect cash and all other company assets by adhering to company control procedures. Ex: Safe counts, comp/void audits, cash handling procedures.
Ensures sanitation and cleanliness of the diner.
Lead staff in ways that promote efficiency and high morale, while complying with all appropriate employment regulations.
Ensure the diner is in compliance with all other regulatory agencies related to worker safety, alcoholic beverage sales, etc.
Conducts line checks and pre-shift meetings.
Knowledge of company protocol with team member conflicts.
Responsible for opening and/or closing procedures.
Knowledgeable in safety and emergency procedures.
Facilitates training of team members.
Check in of deliveries of goods.