Supervisor, Patient Accounts

White Plains Hospital Center•White Plains, NY

56d•$69,258 - $103,897

About The Position

The supervisor of patient accounts provides assistance with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. Compiles and analyzes statistical data to measure and explain staff performance, accounts receivables, and progress towards financial targets. Identifies trends and recommends process improvements to enhance workflows, expand staff training and skills, advance productivity, and meet department goals. Provides technical guidance and assistance to the Revenue Cycle staff on complex billing, payment, and/ or follow up activities

Requirements

High School Graduate or GED required.
Graduate of an accredited College with an Associate Degree in Business, Healthcare Administration or Accounting preferred
Minimum of three years of previous experience in patient accounts
Knowledge of hospital billing and reimbursement of insurance as well as third-party billing
Ability to use basic office equipment and knowledge of CTR computer terminals
Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date.
Ability to cooperate with others
Must be able to speak, write understand and communicate the English language
Effectively communicate with internal and external customers
Integrity to handle the confidential aspects of work
Retains composure under stress
Must be able to remain in stationary position 50% of the time
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc
The person in this position frequently communicates with insurance plans patients who have questions, must be able to exchange accurate information in these situations
Must be able to greet patients arriving

Nice To Haves

Medical terminology helpful but not mandatory

Responsibilities

Ensures accounts are billed and followed accurately, timely, and in a compliant manner
Resolves routine questions and problems posed by support staff, referring more complex issues to the Manager
Assist in updating policies and procedures as necessary.
Develops and implements processes, procedures, and controls to identify and address discrepancies associated with third party payments received
Compiles and organizes statistical data related to staff productivity and quality weekly.
Identifies and communicates both positive and negative trends to the management team
Manage and participates in performance discussions as requested by the Manager
Assist with developing and conducting training for respective applications and staff
Maintain training materials, job aides, competencies, and training records for all staff to manage individual performance
Keeps abreast of all billing and reimbursement regulations and standards to ensure compliance with any published or anticipated changes issued by governmental agencies and/or third-party payers
Shares knowledge with staff through verbal and prepared written communication.
Ensures CHS managed care contracts terms and conditions are adhered to by support staff and contracted parties
Actively leads and participates in payer meetings to communicate and resolve billing and reimbursement issues
Assists Manager in preparing materials in advance
Monitors the performance of outside agencies including reconciling inventories and invoices
Troubleshoots and acts as a point of escalation for issues arising internally and externally as a result of a vendor partnership
Recruits and trains new personnel.
Assists Manager with evaluations and counseling when needed
Prepare departmental and ad-hoc reports as requested
Participates in special projects as requested by the Manager
Keeps the Manager and Director informed as to the status of the department
Develops and submits departmental goals and objectives as required by the Division Administrator
Attends and participates in educational programs or activities to maintain current level of knowledge or expertise to manage department
Supervises and controls the billing to all third-party agencies
Reviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basis
Reviews pre-collection report and assists with preparation of accounts for transfer to bad debt for outside collection agencies
Reviews trial balance reports as needed for monitoring staff performance, and/or adjustments
Adheres compliance to all financial assistance policies and regulations regarding financial assistance
Performs all other related duties as assigned