Supervisor, WQ Field Operations

Aquarion Water Company•Monroe, CT

10d•Onsite

About The Position

The Supervisor, Water Quality Field Operations reports to the Director, Water Quality and is responsible for planning, organizing, directing, and controlling sample collection to support monitoring compliance. The role directly supervises eight Water Quality Field Technicians and one intern and supports the Reservoir Management program across 26 reservoirs, including algae taste-and-odor control and in-reservoir treatment systems. The supervisor manages water quality and communications with Supply Operations and Utility Operations for assigned Connecticut systems, currently 16, and assists with other Connecticut, Massachusetts, and New Hampshire systems as requested. The role also supports Customer Service and Laboratory Services with technical input and staffing for field investigations, and provides advice on water quality, sample collection, and reservoir management. This is an exempt, 100% onsite position reporting from the Monroe office. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday. Applicants must be eligible to work lawfully in the United States immediately; the employer will not sponsor work authorization.

Requirements

At least five years of experience in a water quality or water utility function.
Working knowledge of water treatment chemistry and related monitoring procedures.
Excellent planning, communication, and customer service skills.
Working knowledge of computer systems or programs including Excel, Word, SAMS, GIS, LIMS, Agentry Client (LIMS Mobile Applications), and SAP.
Bachelor of Science degree in Environmental Science.
Valid Connecticut driver’s license.
Safe Boating/Personal Watercraft Operator License.
Must be eligible to lawfully work in the United States immediately; employer will not sponsor applicants for U.S. work authorization.

Nice To Haves

Master’s degree in a related field.
Experience with water quality management, sample collection, and reservoir management across public water systems.

Responsibilities

Coordinate with the Water Quality Management Team on water quality management, compliance, and customer service issues; review and update monitoring programs, assess water quality issues, and maintain compliance with DPH and EPA regulations.
Support the Reservoir Management program through field monitoring, coordination with consultants, reservoir algae-control treatment, and capital projects related to reservoir management.
Seasonally operate aeration, circulation, and ozone systems and ultrasonic transducers, and maintain associated equipment.
Assist in developing annual and monthly monitoring plans for Connecticut water distribution systems.
Prepare weekly work schedules and daily sample runs to support monitoring plans.
Select sample sites and ensure sample-site quality across Connecticut water systems.
Manage capital projects related to sample collection.
Participate in weekly water quality review meetings; review customer complaints and water quality data; and help resolve water quality issues.
Serve as a Water Quality Coordinator in the Emergency Response Program, providing scheduled rotating 24-hour, seven-day emergency water quality and laboratory coverage.
Support customer water quality problem resolution by conducting or staffing onsite investigations.
Support Contract Laboratory Services by providing staff to transport samples to and from contract laboratories and treatment facilities, assist Laboratory Technicians with reagent preparation, quality assurance procedures, and routine analysis, and perform plankton analysis as needed.
Manage projects assigned by the Manager, Water Quality Regulatory Compliance & Field Operations.
Assist with management of Massachusetts and New Hampshire water systems as requested.
Supervise Water Quality Field Technicians and oversee the department’s sample collection function.
Coordinate with other departments and contractors to complete objectives.