Supervisor, Workers' Compensation Claims
WCF Insurance•Sandy, OR
•$89,100 - $111,300•Hybrid
About The Position
The Workers' Compensation Claims Department has an immediate opening for a Claims Supervisor to lead and develop a team of adjusters while supporting quality claim handling, regulatory compliance, customer service, and operational excellence. This full-time, exempt position follows a hybrid work schedule and is based at WCF Insurance's Sandy Headquarters. The role reports to a Regional Claims Manager and offers the opportunity to influence team performance, strengthen claim practices, and contribute to a collaborative, service-focused claims organization.
Requirements
- Minimum of five years of claims adjusting experience
- Advanced knowledge of workers' compensation claims, regulations, case law, and claims management practices.
- Experience handling complex, catastrophic, or litigated claims.
- Strong communication, organization, decision-making, coaching, and time-management skills.
- Ability to manage competing priorities in a fast-paced claims environment.
Nice To Haves
- Bachelor's degree and/or professional claims designation
- Supervisory, leadership, or team lead experience
Responsibilities
- Lead, coach, and develop a team of workers' compensation claims adjusters.
- Assign and balance workloads to support timely, high-quality claim handling, and customer service.
- Conduct claim audits, supervisory reviews, and quality assurance activities within company standards and regulatory requirements.
- Monitor productivity, customer service, claim activity, and performance metrics using available reporting tools.
- Review and approve settlements, liability decisions, reserve changes, and other significant claim actions within authority.
- Provide technical guidance on escalated claim issues and support onboarding, training, and employee development.
- Identify opportunities to improve processes, consistency, and operational efficiency.
- Hire, train, motivate, supervise, and mentor claims staff.
- Build a collaborative, customer-focused, high-performing team culture.
- Maintain current knowledge of applicable laws, regulations, industry trends, and claims best practices.
- Apply WCF claims standards consistently and promote accountability for quality, productivity, service, and technical excellence.
Benefits
- Medical, dental, and vision insurance.
- Company paid life insurance
- 401K with a generous 6% employer match
- Employee Assistance Program (EAP)
- Time off to volunteer in the local community
- All employees earn 4 weeks of vacation their first year.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
