Supervisor, WMS Systems

DSV•Independence, KY

12d•$80,000 - $97,500•Onsite

About The Position

The WMS Supervisor will serve as the senior on-site systems expert responsible for supporting warehouse management systems (WMS) and associated technologies. This role combines operational systems support and troubleshooting (WMS and others), subject matter expertise to ensure optimal system performance, user adoption, and systems and hardware focused continuous improvement. The position acts as an escalated Level 1 support resource for the WMS user base, relying on immediate direct reports for initial troubleshooting. The Supervisor is expected to partner with IT, Operations, and customers in order to troubleshoot technical and hardware issues, implement enhancements, and support system integrations. This role may require regional support of satellite locations and occasional travel.

Requirements

3+ years in warehouse or distribution environment
2+ years of IT or help desk experience
WMS experience, preferably Blue Yonder or SAP
Inventory management experience required
Strong troubleshooting and problem-solving skills
Microsoft Office proficiency
Familiarity with AI Assistants such as MS Co-Pilot, Claude, or ChatGPT
RF system and warehouse technology knowledge
Training and coaching ability
Strong communication skills

Nice To Haves

Previous lead or supervisory experience preferred

Responsibilities

Serve as escalated Level 1 support resource for WMS users
WMS user management (role assignment, maintenance, expiration)
Operations task support (receiving, order fulfillment, inventory discrepancies)
Performance (troubleshoot system slowness, unexpected error messages)
On behalf of operations, capture, track, and resolve system defects; escalate complex issues as needed
Create and manage support tickets and track resolution
Support EDI/API connectivity and setup
Work with customer service team on escalated ASN/program interface issues
Maintain communication with corporate IT and operations stakeholders
Develop and maintain SOPs and work instructions
Provide end-user support and identify training gaps
Work with Learning and Development team on curriculum
Ensure curriculum is current to platform version, covers existing and new functionality
Train associates on WMS, RF devices, and tools as necessary
Communicate system updates and resolutions to operations and management
Hardware support (RF scanners, Laptops, WMS Printers)
Work with vendors on maintenance, warranty exchange, decommissioning
Troubleshoot network and integration issues
Partner connectivity (contract manufacturers, end customers)
Internal corporate / business systems
Provide subject matter feedback and manage direct reports as required to meet periodic project deliverables
Support UAT (user acceptance testing) and new site implementation rollout cycles
Drive WMS change request (CR) process
Draft and amend CR for site/enterprise review, attend weekly discussions
Participate in coordinated global platform testing as necessary
Liaison with site management on viability of cost and LOE for change request
Serve as intake for system improvement ideas
Field input from operations and engineering on throughput limiting task
Analyze data for improvement opportunities to systemic bottlenecks
Partner with operations, IT, and customers
Escalate complex issues appropriately
Maintain professional communication
Track trends and recommend solutions
Support operational analytics
Ability to quickly aggregate feedback from customers/internal partners and team members into actionable executive summaries

Benefits

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

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