Virtual Patient Observation Supervisor

BJC HealthCare • St. Louis, MO

1d • Onsite

About The Position

BJC HealthCare is seeking a Supervisor, Virtual Patient Observation (VPO) to lead daily operations of our centralized virtual patient observation program. The Centralized Telemetry Supervisor is responsible to the Telemetry Manager and all HSO patients across BJC (excluding IL hospitals). Assists Centralized Telemetry manager in daily operations management, including hiring, supervision and mentoring staff; preparing, maintaining and updating employee schedules, troubleshooting technical and employee relations issues; assists training coordinator with onboarding, orientation, and quality control; assists manager with budgetary and financial analysis and reporting.

Requirements

• High School Diploma or GED

Nice To Haves

• Department experience or previous team lead/supervisory experience
• Strong communication and multitasking skills
• Patient safety focused
• Computer proficiency
• 2-5 years experience
• 2-5 years Supervisor Experience

Responsibilities

• Supervise Virtual Patient Observers
• Manage admissions to the VPO program
• Coordinate staffing and daily assignments
• Review documentation and ensure quality standards
• Lead process improvement initiatives
• Support team development and patient safety efforts
• Manages individual(s) including but not limited to: hires, trains, assigns work, manages & evaluates performance, conducts professional development plans.
• Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.
• Assists with researching, evaluating, selecting and implementing systems which improve efficiency of work unit operations.
• Assists manager with regulatory compliance and budgetary /revenue goals for department.
• Manages daily billing to capture revenue for patients being monitored for fewer than 12 – 24 hours.
• Monitors equipment inventory and usage; order supplies as needed for continuity of care and safety.
• Builds relationships with other departments to ensure continuity and quality of patient care.
• Conduit between nursing staff and Monitor Technicians to resolve conflicts and elevate status and relationships of Monitor Technicians with nursing staff.
• Resolves critical issues and emergencies in absence of manager.

Benefits

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED