Supervisor - Veterinary Assistant

VCA Animal Hospitals • Albuquerque, NM

2d • $25 - $36 • Onsite

About The Position

VCA Veterinary Care Animal Hospital and Referral Center is seeking a highly experienced Veterinary Assistant to join our leadership team as a Veterinary Assistant Supervisor. Location: 8850 Holly Ave NE, Suite K, Albuquerque, NM 87122 Schedule: 4 x 10s, weekends as needed Salary: $25-36, $1.50/hour with shift differential for 7 pm-7 am Under direction from the Hospital Administrator & Medical Director, the Veterinary Assistant Supervisor performs a wide range of difficult-to-complex technical & administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective day-to-day business operations. The applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, be detail-oriented, have the ability to multitask, and demonstrate an understanding of the importance of high-quality medicine and customer service. The schedule for this position will be based on the needs of the business. The supervisor will have a flexible schedule to ensure coverage, which includes days, overnights, weekends, and holidays if applicable. All applicants must be dedicated to creating a healthy work environment where all employees are elevated, empowered, and enjoy what they do. The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development). VCA Vet Care is a well-established, hybrid hospital located in Albuquerque, New Mexico. A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.

Requirements

• Excellent knowledge of veterinary medicine, client service, and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Ability to lift up to 40 pounds.

Nice To Haves

• 2 years of supervisory experience preferred.
• 2 years of experience in the veterinary field preferred.

Responsibilities

• All day-to-day veterinary assistant duties.
• Implementing department policies and procedures.
• Scheduling staff and conducting team meetings.
• Accurately handling and recording controlled drugs.
• Record keeping.
• Facility maintenance.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of technical & client service for the organization.
• Assist the Hospital Manager with day-to-day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the back of the hospital, including the enforcement of policies, procedures, and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, workflow processes, and technical & client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the technical staff with the hospital manager.
• Assist in the development, implementation, and maintenance of reporting tools and queries needed to manage the business.
• Handle the communication of financial information to clients and doctors.
• Act as a liaison between the technical staff, doctors, and client service representatives.

Benefits

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision, and paid vacation/sick days, 401(k), generous employee pet discounts, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed